Windows 10 Incompatibility Update

GM is actively working to certify all Techline applications for compatibility with Windows 10 in a timely manner with a goal of ensuring users will be eligible to receive the free upgrade to Windows 10. While Microsoft is actively encouraging users of Windows 7 and 8.1 to upgrade to Windows 10 at this time, they have announced support for the previous versions until 2020 and 2023 respectively.


The GM Dealer Infrastructure Guidelines currently call for not updating to the new Windows 10 operating system until GM communicates applications are compatible.


Decline License Agreement for Automatic Updates


If for any reason the Windows 10 update is automatically pushed to a computer in the dealership, the Microsoft End User License Agreement (EULA) must be accepted before the installation will be completed. Click DECLINE to abort the windows 10 update. (Fig. 6) This will ensure the computer will remain in compliance with the GM Dealer Infrastructure Guidelines.


F06 decline button

Fig. 6


If you have upgraded a computer to Windows 10 within the last 30 days, uninstall instructions for Windows 7 and Windows 8.1 users were included with the recent GlobalConnect message Windows 10 Incompatibility with Dealer Applications.


– Thanks to Lisa Scott

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  1. For consumers, there is Windows 10 only. For business (professional) grade users, Windows 7 is available as a downgrade from Microsoft. This is the case until late in 2016. GM has been working towards Windows 10 compatibility, but an exact date has not been determined yet. Once Techline applications are ready for Windows 10 Professional, it will be communicated through multiple outlets including TechLink and GlobalConnect.

  2. now a days all lap top that were brought to the market are equip with windows 10 operating system. I have just bought a new laptop and I have no choice because there is no longer a windows 7 in the market. I would like to ask is there any other way to access GM global connect specially the SERVICE INFORMATION which was the reason I bought a new laptop. I am a service technician.
    response will be very much appreciated. thanks.