Take the 2016 Service Technician Satisfaction Survey Today

The 2016 Service Technician Satisfaction Survey is taking place now and technicians at all dealerships are encouraged to participate. GM and other automotive manufacturers co-sponsor this annual survey to collect feedback on service trends, satisfaction levels, dealership operational issues and the level of manufacturer’s support. The survey this year focuses on technician recruitment and retention in the dealership.


All GM Service Technicians, Technician Apprentices, and Maintenance Inspection Technicians (MIT) profiled in the Center of Learning should have received an email announcing the survey along with a link to the survey. The survey also is available at www.GMTechSurvey.com or by clicking the link on the home page of the GM Center of Learning. (Fig. 6) (In Canada, go to gmcanadatechsurvey.com.) To complete the survey, you will need your 6-digit Dealer Code/BAC Code.



Fig. 6


The Service Technician Satisfaction Survey will be active from September 19 – October 14.


It shouldn’t take more than 15 minutes to complete. All survey responses are strictly confidential and will not be shared with your dealership.


Your feedback is very important. Please take this opportunity to provide your comments and suggestions about your experiences.


– Thanks to Lisa Scott, Diana Sancya and Chris Wallace

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