New Bosch U.S. Repair Center Location for Tech 2, MDI Repairs

The Bosch U.S. Repair Center in Goleta, California, which supports repairs to GM Tech 2, MDI and MDI 2, and Controller Area Network diagnostic interface (CANdi) module products (Fig. 7), is moving to a new repair center in Owatonna, Minnesota. There will not be any disruption to repair services due to the relocation. The transition to the new location is scheduled to be completed by May 1, 2017.

 

Fig. 7

 

All processes for making tool repairs remain the same. If you call the phone number on the back of the tool, you will be connected directly to the new Owatonna Repair Center. If you contact the 1-800-GM-TOOLS Bosch Call Center or the GM Techline Support Center, you will be referred to the new repair center.

 

TIP: If you are sending in a product for repairs, it should be shipped to the new Owatonna, Minnesota address.

 

New Contact Information

 

For all future repair requests, use the following contact information.

 

 

 

Online Repairs

 

The Bosch RepairTrack website (Fig. 8) provides the ability to manage the tool repair experience with an easy way to send tools in for repair and track them from the moment they leave your facility.

 

Fig. 8

 

To begin the tool repair process, sign in or register as a new user at repairtrack.bosch-automotive.com. After clicking the RRA (Repair Return Authorization) button on the left side of the home page, enter the requested information and follow the on screen instructions.

 

– Thanks to Kent Woiak

 

 

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