New TAC Action Centers for CT6 Super Cruise and Enclave

The GM Technical Assistance Center, or TAC, (U.S.) has established Action Centers for the 2018 Cadillac CT6 equipped with Super Cruise (RPO UKL) (Fig. 19) and the 2018 Buick Enclave. (Fig. 20)

 

Fig. 19

 

TAC Action Centers are designed to gather early feedback and provide support for the introduction of new GM models. Dealership service departments are asked to report all vehicle issues that require immediate attention, not just concerns that require technical assistance. The goal is to develop a quick resolution to any product concerns, such as fit and finish, performance, and operation.

 

Fig. 20

 

TAC Action Centers have a direct connection to GM Engineering, Brand Quality and the assembly plant, which offer combined resources to immediately address product concerns seen in the dealership. Each TAC case is sent out to hundreds of people representing engineering, manufacturing, aftersales and other organizations across GM.

 

If any concerns are encountered with the new CT6 with Super Cruise or Enclave in your dealership, contact the Technical Assistance Center. After entering your dealership’s BAC code, select the prompt for Action Centers.

 

– Thanks to Steve Jacob

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