{"id":11227,"date":"2019-02-26T16:47:55","date_gmt":"2019-02-26T21:47:55","guid":{"rendered":"https:\/\/techlink.mynetworkcontent.com\/?p=11227"},"modified":"2019-02-27T09:57:25","modified_gmt":"2019-02-27T14:57:25","slug":"new-techline-connect-application-brings-it-all-together-for-technicians","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=11227","title":{"rendered":"New Techline Connect Application Brings It All Together for Technicians"},"content":{"rendered":"

As technicians are at the forefront of GM\u2019s efforts to deliver the best customer service experience in the industry, new and enhanced tools and resources are always needed to help in exceeding customer expectations. The latest tool GM has developed for technicians brings diagnostic information and vehicle data together in one easy-to-use application.<\/p>\n

Looking for total access to all GM service applications with one sign-on? Check. A quick connection to view vehicle-specific information? Got it. All data shared across applications and seamlessly integrated in an easy-to-navigate interface? Done. It\u2019s all available now through Techline Connect. (Fig. 1)<\/p>\n

\"\"Fig. 1<\/strong><\/p>\n

Techline Connect is a new dealership service application that checks all the boxes to help technicians efficiently and accurately manage the information available to them in the service department. The all-new technician-facing application integrates Service Information, reprogramming, diagnostics, and vehicle information into one interface accessed with one log-in \u2014 bringing together all the common resources technicians use every day for diagnosis and repairs. (Fig. 2) Rollout of the new application to dealerships begins in April 2019.<\/p>\n

\"\"Fig. 2<\/strong><\/p>\n

 <\/p>\n

Nine Applications, One Dashboard<\/strong><\/p>\n

The Techline Connect application has a single sign-on for access to nine applications, seamlessly integrating Service Information (SI), a scan tool (GDS2), the Service Programming System (SPS), and other applications with vehicle-specific information. All information and applications are available on a technician-friendly dashboard with an intuitive interface that also automatically displays Investigate Vehicle History (IVH) information, Field Actions, and Warranty History when connected to a vehicle. (Fig. 3)<\/p>\n

\"\"Fig. 3<\/strong><\/p>\n

Technicians also are provided with a new Vehicle State-of-Health function \u2014 a vehicle-wide system check right from the application dashboard \u2014 that displays a quick and convenient overview of the vehicle being repaired to help quickly identify DTCs.<\/p>\n

TIP:<\/strong> To open additional windows to view another application or multiple documents, such as GDS2 and Service Information, right-click and select Open In a New Page. Up to four panels can be opened at one time. Drag the top of the panel to move its location. (Fig. 4)<\/p>\n

\"\"Fig. 4<\/strong><\/p>\n

 <\/p>\n

Connecting to the Vehicle<\/strong><\/p>\n

Techline Connect provides a new work flow using the Multiple Diagnostic Interface (MDI) tool. Start by connecting the MDI to the vehicle, and then select the Select Device option in the Techline Connect tool bar, which will prompt an MDI connection \u2014 either USB, point-to-point or wireless.<\/p>\n

Once connected to the vehicle, Techline Connect will automatically retrieve the VIN and start a vehicle connection session. The vehicle connection data includes:<\/p>\n