{"id":11774,"date":"2019-07-24T12:54:05","date_gmt":"2019-07-24T16:54:05","guid":{"rendered":"https:\/\/techlink.mynetworkcontent.com\/?p=11774"},"modified":"2019-07-24T14:55:50","modified_gmt":"2019-07-24T18:55:50","slug":"tips-for-performing-warranty-reprogramming-events","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=11774","title":{"rendered":"Tips for Performing Warranty Reprogramming Events"},"content":{"rendered":"<p><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">In order to ensure successful and complete repairs are made when reprogramming control modules, GM is now reviewing module reprogramming warranty claim information and comparing it to Service Programming System (SPS) reprogramming event data records. Comparison data between the two systems can help identify potential issues.<\/span><\/p>\n<p class=\"western\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">In some instances, minor errors made by technicians during the reprogramming process can lead to incorrect or incomplete repairs resulting in customer dissatisfaction. <\/span><\/p>\n<p class=\"western\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Some of the most common errors include:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Incorrect modules being reprogrammed<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Incomplete service events; for example, a recall repair calls for three different modules to be reprogrammed, but the technician only reprograms one module<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Incorrect or non-legible SPS Warranty Claim Codes being documented on the job card (repair order), which results in an invalid Warranty Claim Code being submitted with the warranty claim<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Incorrect VINs being entered in SPS and programmed into the module<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"western\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><b>Steps to Successful Programming<\/b><\/span><\/p>\n<p class=\"western\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">When reprogramming a control module, be sure to follow these steps to help avoid any issues with the repair and related warranty claim.<\/span><\/p>\n<ol>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><b>Correct VIN and Job Card<\/b> \u2013 On the Validate Vehicle Identification Number (VIN) screen in SPS, make sure that the VIN displayed is complete, correct and matches the VIN plate on the vehicle. The job card (R.O.) number entered on the VIN screen also must match exactly with the job card number that is associated with the warranty transaction. (Fig. 1) Enter the complete job card number. For example, do not enter only 67932 if the job card number submitted to GM is 01-67932.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p class=\"western\" style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11737\" src=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2019\/07\/F01-program-1.png\" alt=\"\" width=\"740\" height=\"480\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F01-program-1.png 740w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F01-program-1-300x195.png 300w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F01-program-1-85x55.png 85w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F01-program-1-200x130.png 200w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><strong><span style=\"font-size: 12pt;\">Fig. 1<\/span><\/strong><\/span><\/p>\n<ol start=\"2\">\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><b>Supported Controllers<\/b> \u2013 On the Supported Controllers screen in SPS, check to ensure that the correct control module is selected. (Fig. 2) If following a Service Bulletin, find the exact match for the controller code and description identified in the Service Bulletin. Be sure to reprogram the correct control module per the Service Bulletin procedure.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p class=\"western\" style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11738\" src=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2019\/07\/F02-program-2.png\" alt=\"\" width=\"740\" height=\"480\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F02-program-2.png 740w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F02-program-2-300x195.png 300w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F02-program-2-85x55.png 85w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F02-program-2-200x130.png 200w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><span style=\"font-size: 12pt;\"><b>Fig. 2<\/b><\/span><\/span><\/p>\n<ol start=\"3\">\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><b>Programming and Setup<\/b> \u2013 If a Service Bulletin calls for both programming a control module and module setup, both events must be completed during the repair. (Fig. 3) Document the SPS Warranty Claim Code on the job card (R.O.) for each event. Follow the current Bulletin carefully. Most Bulletins will only require the reprogramming event and not the setup event.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p class=\"western\" style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11739\" src=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2019\/07\/F03-program-3.png\" alt=\"\" width=\"740\" height=\"481\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F03-program-3.png 740w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F03-program-3-300x195.png 300w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F03-program-3-85x55.png 85w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F03-program-3-200x130.png 200w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><span style=\"font-size: 12pt;\"><b>Fig. 3<\/b><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><b>Warranty Claim Code<\/b> \u2013 When reprogramming is complete, SPS provides a Warranty Claim Code. (Fig. 4) Be sure to correctly and legibly document the Warranty Claim Code on the job card (R.O.). SPS Warranty Claim Codes are alpha\/numeric, but never include the letter O. The Warranty Claim Code on the job card must match the code on file in SPS in order to verify that the vehicle has been successfully reprogrammed and to process the warranty claim. Clearly document the Warranty Claim Code for each separate reprogramming event performed on the vehicle.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p class=\"western\" style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11740\" src=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2019\/07\/F04-program-4A-R.png\" alt=\"\" width=\"740\" height=\"480\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F04-program-4A-R.png 740w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F04-program-4A-R-300x195.png 300w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F04-program-4A-R-85x55.png 85w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F04-program-4A-R-200x130.png 200w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><span style=\"font-size: 12pt;\"><b>Fig. 4<\/b><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><b>Same Calibration Message<\/b> \u2013 If a reprogramming event is blocked because SPS has identified that the control module already has the correct calibration, document the Warranty Claim Code included from the SPS final instructions screen on the job card (R.O.). (Fig. 5) With select recall events, SPS will allow a programming event to continue if the correct calibration is detected. In this case, proceed with the reprogramming and document the Warranty Claim Code provided on the Action Complete screen in SPS on the job card.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p class=\"western\" style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11741\" src=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2019\/07\/F05-program-5A-R.png\" alt=\"\" width=\"740\" height=\"480\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F05-program-5A-R.png 740w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F05-program-5A-R-300x195.png 300w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F05-program-5A-R-85x55.png 85w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F05-program-5A-R-200x130.png 200w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><span style=\"font-size: 12pt;\"><b>Fig. 5<\/b><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><b>Multiple Reprogramming Events<\/b> \u2013 If a Service Bulletin calls for reprogramming more than one module, all reprogramming events must be completed. (Fig. 6) Document all Warranty Claim Codes provided in SPS after every successful programming event on the job card (R.O.). When the warranty claim is submitted, the SPS data records will be checked in order to validate that all reprogramming events have been completed. All required service procedures must be completed to process the warranty claim.<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p class=\"western\" style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11742\" src=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2019\/07\/F06-program-6.png\" alt=\"\" width=\"740\" height=\"480\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F06-program-6.png 740w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F06-program-6-300x195.png 300w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F06-program-6-85x55.png 85w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F06-program-6-200x130.png 200w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><span style=\"font-size: 12pt;\"><b>Fig. 6<\/b><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"7\">\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><b>Retrieving Codes in SPS<\/b> \u2013 A Warranty Claim Code that has not been documented properly on the job card (R.O.) or has been rejected as invalid can be retrieved in SPS. To retrieve the correct code associated with a reprogramming event (Fig. 7):<\/span><\/li>\n<\/ol>\n<ol>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Start SPS<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Select the Settings button at the bottom of the screen<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Select the Warranty Claim Code tab<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Scroll through and locate the reprogramming event by VIN, date and module<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">Document the correct Warranty Claim Code on the job card<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p class=\"western\" style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11743\" src=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2019\/07\/F07-program-7.png\" alt=\"\" width=\"740\" height=\"480\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F07-program-7.png 740w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F07-program-7-300x195.png 300w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F07-program-7-85x55.png 85w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F07-program-7-200x130.png 200w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><span style=\"font-size: 12pt;\"><b>Fig. 7<\/b><\/span><\/span><\/p>\n<p class=\"western\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><b>Tip Sheet PDF<\/b><\/span><\/p>\n<p class=\"western\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\">The following PDF (Fig. 8) provides an easy-to-use review of the tips and important steps technicians must take when reprogramming a control module to help prevent any errors. <\/span><\/p>\n<p class=\"western\" style=\"text-align: center;\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><a href=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2019\/07\/Tips-for-Warranty-Reprogramming-Events.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11744\" src=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2019\/07\/F08-program-8-pdf-image.jpg\" alt=\"\" width=\"740\" height=\"480\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F08-program-8-pdf-image.jpg 740w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F08-program-8-pdf-image-300x195.jpg 300w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F08-program-8-pdf-image-85x55.jpg 85w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/07\/F08-program-8-pdf-image-200x130.jpg 200w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><\/a><strong>Fig 8<\/strong><\/span><\/p>\n<p class=\"western\"><span style=\"font-size: 12pt; font-family: arial, helvetica, sans-serif;\"><i>&#8211; Thanks to Patti Marino<\/i><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In order to ensure successful and complete repairs are made when reprogramming control modules, GM is now reviewing module reprogramming warranty claim information and comparing it to Service Programming System [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11774","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/11774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11774"}],"version-history":[{"count":5,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/11774\/revisions"}],"predecessor-version":[{"id":11787,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/11774\/revisions\/11787"}],"wp:attachment":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11774"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=11774"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=11774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}