{"id":12437,"date":"2019-12-20T15:01:47","date_gmt":"2019-12-20T20:01:47","guid":{"rendered":"https:\/\/techlink.mynetworkcontent.com\/?p=12437"},"modified":"2019-12-20T15:31:03","modified_gmt":"2019-12-20T20:31:03","slug":"battery-replacements-and-warranty-claims","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=12437","title":{"rendered":"Battery Replacements and Warranty Claims"},"content":{"rendered":"<p>When testing or charging a battery in a vehicle that is in for service or is part of the dealership\u2019s inventory, it\u2019s critical to get an accurate diagnosis of the battery\u2019s state of health before making a determination about replacing it. (Fig. 11) If a battery must be replaced, there are a few items that are needed in order to complete the warranty replacement.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-12411\" src=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2019\/12\/F11-battery-2.png\" alt=\"\" width=\"740\" height=\"480\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/12\/F11-battery-2.png 740w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/12\/F11-battery-2-300x195.png 300w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/12\/F11-battery-2-85x55.png 85w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2019\/12\/F11-battery-2-200x130.png 200w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><strong>Fig. 11<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Refer to the latest version of Bulletin #03-06-03-004 \u2013 Battery Testing and Warranty Replacement Requirements outlining the testing process and warranty claims.<\/p>\n<p>Following are some battery testing and battery replacement tips from the Warranty Support Center (WSC) that may be helpful when performing a battery replacement and the subsequent warranty transaction submission requirements.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Warranty Requirements<\/strong><\/p>\n<p><strong>Enter the VIN<\/strong> \u2013 It is important for service consultants to enter the VIN into Investigate Vehicle History (IVH) and validate an applicable warranty prior to work being performed. Batteries are a covered component under the New Vehicle Limited Warranty.<\/p>\n<p><strong>Testing Equipment<\/strong> \u2013 The EL\u201350313 Midtronics GR8 or new EL-52800 DCBS Diagnostic Charge Battery Station must be used to test a battery. The test needs to be set up as \u201cout of vehicle\u201d \u2014 which means either outside of the vehicle or with the positive\/negative battery cables disconnected \u2014 in order to ensure a proper test and accurate result.<\/p>\n<p><strong>Correct VIN and RO<\/strong> \u2014 The correct VIN and job card number (repair order) should be entered by the technician when performing the battery test. This information allows the battery test printout to serve as the appropriate supporting documentation for the warranty transaction.<\/p>\n<p><strong>Warranty Code<\/strong> \u2013 When a \u201creplace battery\u201d result occurs, the tester will supply a Warranty Code on the test result printout. The printout must be attached to the job card and stored in the dealership\u2019s vehicle history folder. The code must be entered by the warranty administrator in the \u201cBattery Tester Code\u201d Field of the transaction.<\/p>\n<p><strong>Replacement Details<\/strong> \u2014 The Cause and Correction comments on the job card and submitted with the transaction must indicate why the battery was replaced.<\/p>\n<p>For additional information, refer to Bulletin #03-06-03-004 or contact your WSC Specialist.<\/p>\n<p>&nbsp;<\/p>\n<p><em>&#8211; Thanks to Troy Henige and Patti Marino<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When testing or charging a battery in a vehicle that is in for service or is part of the dealership\u2019s inventory, it\u2019s critical to get an accurate diagnosis of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12437","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/12437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12437"}],"version-history":[{"count":2,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/12437\/revisions"}],"predecessor-version":[{"id":12446,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/12437\/revisions\/12446"}],"wp:attachment":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12437"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12437"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}