{"id":15571,"date":"2021-11-23T10:32:46","date_gmt":"2021-11-23T15:32:46","guid":{"rendered":"https:\/\/gm-techlink.com\/?p=15571"},"modified":"2022-02-16T10:26:37","modified_gmt":"2022-02-16T15:26:37","slug":"techline-connect-software-update-adds-new-direct-launch-programming-functionality","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=15571","title":{"rendered":"TechLine Connect Software Update Adds New Direct Launch Programming Functionality"},"content":{"rendered":"

The November Techline Connect (TLC) software update introduces \u201cDirect Launch\u201d capability to simplify any service programming related to Field Actions. Direct Launch functionality is designed to improve first time quality in completion of Field Actions as well as first time quality in claim payments. The update should be downloaded automatically when logging in to Techline Connect.<\/p>\n

For technicians with access to the GM warranty data as part of their Techline Connect profile, field actions that require service programming are identified on the Techline Connect Dashboard. Technicians also can \u201claunch\u201d the field action programming from the Dashboard, helping to simplify the steps necessary to close an open field action. Direct links to related bulletins also are provided in the Open Field Actions section. (Fig. 1)<\/p>\n

 <\/p>\n

\"\"Fig. 1<\/strong><\/p>\n

 <\/p>\n

Programming Links on the Dashboard<\/strong><\/p>\n

Where open programming-related field actions are present on the current VIN in Techline Connect, a new Open Programmable Field Actions screen is shown on the Dashboard that lists all currently open programming-related field actions in IVH. The Open Programmable Field Actions screen replaces the Open Field Action warning with additional information relevant to the service programming activity.<\/p>\n

The Open Programmable Field Actions screen divides field actions into two groups: Direct Launch Handling Available and Legacy Programming. (Fig. 2) Be sure to scroll down to view all open field actions in both sections, if needed.<\/p>\n

 <\/p>\n

\"\"Fig. 2<\/strong><\/p>\n

 <\/p>\n

Direct Launch Handling<\/strong><\/p>\n

Beginning in November, many newly launched field actions will leverage the Direct Launch Field Actions feature. It ties all of the required programming into a single launch point, eliminating the need to conduct multiple individual programming actions. In addition, programming that has previously been completed successfully is clearly shown.<\/p>\n

TIP:<\/strong> Where Direct Launch Handling is enabled, it is required that the field action be initiated from the page accessed from the Dashboard.<\/p>\n

To begin programming, select a field action with a status of Open or Incomplete. With the Open Field Action or Incomplete Field Action highlighted, select Start Programming. (Fig. 3) All required control module and programming actions for the selected field action will be initiated. Upon completion, the Warranty Claim Code page printout will be displayed.<\/p>\n

Repeat this process for each open or incomplete field action.<\/p>\n

 <\/p>\n

\"\"Fig. 3<\/strong><\/p>\n

 <\/p>\n

Once a field action has been successfully programmed, the status will be updated to Programming Complete \u2013 Pending Claim Submission. (Fig. 4) At this point, no further programming actions are required and the normal processes for claim submission should be followed. After the claim is processed and closed, the field action will no longer be displayed.<\/p>\n

 <\/p>\n

\"\"Fig. 4<\/strong><\/p>\n

 <\/p>\n

If there is a programming event failure, the status will be updated to Programming Incomplete \u2013 Retry Required. Select the field action and try programming again.<\/p>\n

TIP:<\/strong> If a control module needs to be programmed prior to executing field actions, use the \u201cGo to Controller Selection\u201d button below the Legacy Programming window. The Supported Controllers screen will be displayed, where all normal programming can be conducted.<\/p>\n

 <\/p>\n

Legacy Programming<\/strong><\/p>\n

Field actions launched prior to November 2021 will continue to require technicians to navigate to the SPS Supported Controller screen and select the correct programming actions as specified in the related Field Action Bulletin. Field action listed under the Legacy Programming section are not selectable. The list is for reference only.<\/p>\n

Always refer to the related Field Action Bulletin for comprehensive direction for correct handling of any required programming procedures.<\/p>\n

For additional information, refer to the Direct Launch Handling PDF<\/strong><\/a>.<\/p>\n

 <\/p>\n

Application Updates<\/strong><\/p>\n

To ensure all updates are downloaded properly, make sure your dealership\u2019s IT department correctly configures the security settings of all Techline PCs. Techline Connect needs to be set to \u201cRun as Administrator\u201d in order to ensure that all updates are received. Refer to the Techline Connect Setup PDF<\/strong><\/a> for instructions.<\/p>\n

To see if an update has been released and should have been downloaded, check the Messages box at the top of the Techline Connect Dashboard. A message will be sent out when an update has been released.<\/p>\n

For any questions about Techline Connect features, contact the Techline Customer Support Center (TCSC) at 1-800-828-6860 (English) or 1-800-503-3222 (French).<\/p>\n

 <\/p>\n

\u2013 Thanks to the Techline Connect team<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

The November Techline Connect (TLC) software update introduces \u201cDirect Launch\u201d capability to simplify any service programming related to Field Actions. Direct Launch functionality is designed to improve first time quality […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[98],"tags":[],"class_list":["post-15571","post","type-post","status-publish","format-standard","hentry","category-november-a"],"_links":{"self":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/15571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15571"}],"version-history":[{"count":4,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/15571\/revisions"}],"predecessor-version":[{"id":15575,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/15571\/revisions\/15575"}],"wp:attachment":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}