{"id":16307,"date":"2022-05-31T08:40:32","date_gmt":"2022-05-31T12:40:32","guid":{"rendered":"https:\/\/gm-techlink.com\/?p=16307"},"modified":"2022-06-20T16:27:23","modified_gmt":"2022-06-20T20:27:23","slug":"new-technician-excellence-program-job-aids-help-track-technicians-progress-2","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=16307","title":{"rendered":"FSE Technician Recognition Awards \u2013 2nd Quarter 2022"},"content":{"rendered":"

The GM Field Service Engineer (FSE) Technician Recognition Awards (U.S.) celebrate the skill and dedication of dealership technicians who have recently worked with FSE\u2019s on challenging repairs.<\/p>\n

Technicians at GM dealerships are selected for recognition based on a variety of factors, including their focus on safety, customer satisfaction, personal accountability, training achievements, diagnostic abilities, and the level of repair documentation.<\/p>\n

Each recognized technician receives a Service Excellence magnetic plaque and an Excellence in Service Award certificate. (Fig. 4)<\/p>\n

\"\"Fig. 4<\/strong><\/p>\n

2nd Quarter 2022 Technician Recognition Award Winners<\/strong><\/p>\n

\"\"<\/p>\n

Technician:<\/strong> Harold \u201cHop\u201d Colegrove<\/p>\n

Dealership:<\/strong> Langway of Manchester, Manchester, Vermont<\/p>\n

FSE:<\/strong> Gustav Cariglio<\/p>\n

Service Excellence:<\/strong> Harold \u201cHop\u201d Colegrove is in his early seventies but is a young GM technician at heart. Since GM had three wires connected to its engines, Hop has served our customers, and continues to do so. Hop has survived the elimination of mechanical ignition, the introduction of computer-controlled carburetors, front-wheel drive technology, multiple module data communication and more.<\/p>\n

Recently, Hop worked on an intermittent high-speed CAN bus issue. He was energetic, knowledgeable and engaged. Hop had completed the correct diagnostic process for this type of concern and finding the cause was proving not to be an easy task.<\/p>\n

Hop personifies all the traits that we in the auto service industry hold dear. He cares about his customers, coworkers, the dealer, and is an asset to surrounding communities. It\u2019s a good bet that folks going in for service ask for him by name.<\/p>\n

Hop has a thirst for knowledge about leading-edge diagnostic technology, and when he asked for help on using the PicoScope for electrical diagnostics, it was easy to say \u201cyes.\u201d There are many great technicians in the northeast, but none are more deserving of this award than Hop Colegrove.<\/p>\n

\"\"<\/p>\n

Technician\/Shop Foreman:<\/strong> David Hedgpeth<\/p>\n

Dealership:<\/strong> Stillwater Motors, Stillwater, Minnesota<\/p>\n

FSE:<\/strong> Joe Moyer<\/p>\n

Service Excellence:<\/strong> David is a real asset to his dealership, their customers, and General Motors. He always puts taking care of the customer first and goes above and beyond to root cause and correct vehicle concerns. A good example is with the DEF tank concerns on the current full-size Chevrolet and GMC trucks. David has been instrumental in assisting with some of these trucks in the field, including identifying some errors in the SI schematics for the second-design tanks, and putting extra time and work in to get some of these vehicles back on the road. His dedication to help GM identify problems and come up with creative solutions is a real asset and deserves our recognition.<\/p>\n

\"\"<\/p>\n

Technician:<\/strong> William (Chris) Coombs<\/p>\n

Dealership:<\/strong> Jerry Ferguson Buick GMC, Broken Arrow, Oklahoma<\/p>\n

FSE:<\/strong> Scott Kohart<\/p>\n

Service Excellence: <\/strong>Chris is always focused on safety, demonstrated by how he immediately cleans up trash and spills, and keeps hoses and cords picked up in his stalls. Chris doesn\u2019t hesitate to contact TAC on challenging vehicle issues and will seek FSE assistance when not making progress, keeping in mind that customer vehicles need to be repaired as quickly as possible and returned in proper condition. When Chris runs into a concern with a new and low-mileage vehicle, he sends in an FPR or contacts his FSE about the problem so the right engineers get engaged quickly.<\/p>\n

Recently, Chris helped find a software update omission on a 2022 Yukon that caused the vehicle to have inoperative wipers. In working with Chris and engineering, it was discovered that a software update for the 2021MY to fix this issue had been omitted from the 2022 MY. Chris is growing in his ability to diagnose vehicles within the areas he specializes in and quickly arrives at a diagnosis on his own without assistance most of the time. Chris exhibits the GM values \u201cThink Customer\u201d and \u201cIt\u2019s On Me\u201d every day.<\/p>\n

\"\"<\/p>\n

Technician:<\/strong> Mike Tondre<\/p>\n

Dealership:<\/strong> Victory Buick GMC, Victoria, Texas<\/p>\n

FSE:<\/strong> Jorden Ellis<\/p>\n

Service Excellence:<\/strong> Mike is always looking out for safety (for example, using jack stands when lifting a vehicle even for a brief moment, cleaning up water on the slippery floor from testing for a water leak, and keeping his area clean\/walkways clear). Mike is the shop\u2019s diagnostic technician and he receives a lot of urgent cases. He is always focused on the customer and doesn\u2019t hesitate to communicate with them when trying to help resolve difficult concerns. He is a wealth of knowledge on the vehicle repair history and the customer\u2019s concern when contacted about cases. When an issue or potential issue is found, he always insists on trying to manipulate or duplicate the concern or have a good and explainable reason as to why it is happening. He spends the time to verify a vehicle is fixed after each repair, such as making sure DTCs run, test driving the vehicle, and double checking his work. Mike has basically all of his GM training and ASE certifications. Some of the cases he has resolved include:<\/p>\n