{"id":18979,"date":"2024-09-30T05:00:37","date_gmt":"2024-09-30T09:00:37","guid":{"rendered":"https:\/\/gm-techlink.com\/?p=18979"},"modified":"2025-01-17T13:41:00","modified_gmt":"2025-01-17T18:41:00","slug":"techline-customer-support-center-introduces-dealer-case-management-support","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=18979","title":{"rendered":"Techline Customer Support Center Introduces Dealer Case Management Support"},"content":{"rendered":"

The Techline Customer Support Center (TCSC) has introduced Dealer Case Management (DCM) support for all inbound cases. The DCM system (U.S.) enables dealership technicians to create, view and update Techline cases in real time, reducing the time spent waiting on a phone call for assistance when diagnosing a programming condition or other Techline-related issue. The DCM system is designed to enhance response times and help technicians get the information they need more quickly.<\/p>\n

The new Techline DCM feature is found on the same page as the Technical Assistance Center (TAC) DCM system. To access the DCM, go to the App Center on GlobalConnect. Select Service from the Department drop-down menu and then select Dealer Case Management System & Resources from the list of apps. The DCM launch box will appear. Click the Launch button to open the application. (Fig. 1)<\/p>\n

 <\/p>\n

\"\"Fig. 1<\/strong><\/p>\n

 <\/p>\n

DCM App<\/strong><\/p>\n

To start a case in the DCM application, select the Technical Assistance Center tab and click the New Techline Case button at the top of the page. (Fig. 2)<\/p>\n

 <\/p>\n

\"\"Fig. 2<\/strong><\/p>\n

 <\/p>\n

Technicians are encouraged to start and manage a Techline case in the DCM portal. After starting a case, technicians have the option to await a response in the DCM portal or call Techline at 1-800-828-6860. All notes and communications will be documented in the DCM to be reviewed at any time.<\/p>\n

PC Specs<\/strong><\/p>\n

After clicking the New Techline Case button, please fill out all the required information before proceeding in order to help the TCSC advisors collect all the details needed to provide assistance on the case. The Techline support case form includes PC specifications. (Fig. 3)<\/p>\n

 <\/p>\n

\"\"Fig. 3<\/strong><\/p>\n

 <\/p>\n

The PC specs information can be located by searching and opening System Information on your PC: (Fig. 4)<\/p>\n

 <\/p>\n

\"\"Fig. 4<\/strong><\/p>\n

 <\/p>\n

For additional information about using the DCM system, there are several training aids available. To review, select the App Resources button included in the DCM launch box on GlobalConnect.<\/p>\n

For support with Dealer Case Management (DCM) access or performance, contact the GlobalConnect Help Desk at 1-888-337-1010, prompt 1 and then prompt 2.<\/p>\n

\u2013 Thanks to John Sauer<\/em><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

The Techline Customer Support Center (TCSC) has introduced Dealer Case Management (DCM) support for all inbound cases. The DCM system (U.S.) enables dealership technicians to create, view and update Techline […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[183,21],"tags":[],"class_list":["post-18979","post","type-post","status-publish","format-standard","hentry","category-2024-september-b","category-techline"],"_links":{"self":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/18979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18979"}],"version-history":[{"count":2,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/18979\/revisions"}],"predecessor-version":[{"id":18985,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/18979\/revisions\/18985"}],"wp:attachment":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18979"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=18979"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=18979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}