![\"\"](\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/08\/F01-CX-Connect-1.jpg\")
<\/a>Fig. 1<\/strong><\/p>\n<\/p>\n
If you were unable to attend the recent\u202fSystem Demonstration and Q&A, you can view the\u202frecording here<\/a>.<\/strong><\/p>\n To help you prepare for a smooth transition, a CX Connect Job Aid<\/a> has been created to be used as a resource while you\u2019re navigating within the system after launch. (Fig. 2)<\/p>\n <\/p>\n <\/p>\n Key Transition Details<\/strong><\/p>\n Key details to keep in mind during the transition to CX Connect:<\/p>\n To support your transition to the new system, live office hours will be offered after launch to answer any questions you may have. These sessions are a great opportunity to connect with the Techline and TAC teams, get clarification, and ensure you’re comfortable using the new platform.<\/p>\n Office Hours Schedule (Eastern Time)<\/strong><\/p>\n While signed in to Global Connect, click a link below to add a calendar invitation for the session that works best for you:<\/p>\n August 14:<\/strong> August 19: August 21: August 26: Technicians are encouraged to attend any session that fits your schedule. We’re here to help!<\/p>\n Thank you for your continued partnership as we enhance your support experience.<\/p>\n – Thanks to the TAC and Techline teams<\/em><\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" The launch of CX Connect, GM\u2019s new Dealer Case Management system (U.S. only), is just around the corner, going live on August 11, 2025. The new CX Connect platform (Fig. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[210],"tags":[],"class_list":["post-20239","post","type-post","status-publish","format-standard","hentry","category-2025-august-a"],"_links":{"self":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/20239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20239"}],"version-history":[{"count":7,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/20239\/revisions"}],"predecessor-version":[{"id":20249,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/20239\/revisions\/20249"}],"wp:attachment":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/a>Fig. 2<\/strong><\/p>\n\n
\n10:00\u201311:00 AM<\/a> & 2:00\u20133:00 PM<\/a><\/p>\n
\n<\/strong>10:00\u201311:00 AM<\/a> & 2:00\u20133:00 PM<\/a><\/p>\n
\n<\/strong>10:00\u201311:00 AM<\/a> & 2:00\u20133:00 PM<\/a><\/p>\n
\n<\/strong>10:00\u201311:00 AM<\/a> & 2:00\u20133:00 PM<\/a><\/p>\n