{"id":20294,"date":"2025-08-25T01:00:05","date_gmt":"2025-08-25T05:00:05","guid":{"rendered":"https:\/\/gm-techlink.com\/?p=20294"},"modified":"2025-08-26T13:38:46","modified_gmt":"2025-08-26T17:38:46","slug":"cx-connect-case-creation-tips","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=20294","title":{"rendered":"CX Connect Case Creation Tips"},"content":{"rendered":"

The new CX Connect platform (U.S. only), the dealer-facing case system that replaces Dealer Self-Service (DSS) and\u202fAdvisor Workbench\/Siebel, changes how technicians manage all case types to the Technical Assistance Center (TAC) and the Techline Customer Support Center (TCSC). (Fig. 14)<\/p>\n

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\"\"Fig. 14<\/strong><\/p>\n

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CX Connect can be launched through the app center on Global Connect. (Fig. 15)<\/p>\n

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\"\"Fig. 15<\/strong><\/p>\n

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Creating a Case<\/strong><\/p>\n

To help technicians with creating a case in the new system, a CX Connect Case Creation Help<\/strong><\/a> job aid has been released. (Fig. 16) It includes step-by-step instructions for creating a case, including entering vehicle information, completing the dealer instructions and filling out the assessment fields.<\/p>\n

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\"\"<\/a>Fig. 16<\/strong><\/p>\n

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TIP:<\/strong> Be sure to check the dealer instructions at the top of the case creation page to ensure that all required fields are completed before submitting a case.<\/p>\n

CX Connect Help<\/strong><\/p>\n

A short online training course is available on how to open a new TAC case using CX Connect. Look for the Video on Demand course CX-WBT332-V on the Center of Learning.<\/p>\n

Additional information about CX Connect can be found here<\/strong><\/a>.<\/p>\n

CX Connect training and reference materials, including open office hour schedules, also are available in Global Connect under headline 13086: <\/b>CX Connect Training Resources & Office Hours<\/b><\/a>.<\/p>\n

– Thanks to John Sauer<\/em><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

The new CX Connect platform (U.S. only), the dealer-facing case system that replaces Dealer Self-Service (DSS) and\u202fAdvisor Workbench\/Siebel, changes how technicians manage all case types to the Technical Assistance Center […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[210],"tags":[],"class_list":["post-20294","post","type-post","status-publish","format-standard","hentry","category-2025-august-a"],"_links":{"self":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/20294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20294"}],"version-history":[{"count":7,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/20294\/revisions"}],"predecessor-version":[{"id":20305,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/20294\/revisions\/20305"}],"wp:attachment":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}