{"id":20451,"date":"2025-10-17T02:00:17","date_gmt":"2025-10-17T06:00:17","guid":{"rendered":"https:\/\/gm-techlink.com\/?p=20451"},"modified":"2025-10-17T13:30:44","modified_gmt":"2025-10-17T17:30:44","slug":"search-tac-resolutions-in-cx-connect","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=20451","title":{"rendered":"Search TAC Resolutions in CX Connect"},"content":{"rendered":"<p style=\"font-weight: 400;\">TAC resolutions are now available in the CX Connect knowledge hub. Here\u2019s how to access and search the resolutions database.<\/p>\n<p style=\"font-weight: 400;\"><strong>Accessing TAC Resolutions<\/strong><\/p>\n<ol>\n<li>To access dealer resolutions, navigate to the <strong>Knowledge Hub<\/strong> tab in the navigation bar. (Fig. 10)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20442\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F10-Res-1.png\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 10<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li>In the <strong>Knowledge Hub<\/strong>, select <strong>Dealer Service<\/strong> (Fig. 11)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20443\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F11-Res-2.png\" alt=\"\" width=\"879\" height=\"571\" \/><strong>Fig. 11<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li>On the <strong>Dealer Service<\/strong> page, select the dropdown under <strong>Knowledge<\/strong> and select <strong>Dealer Service <\/strong>or <strong>TAC Resolutions<\/strong>. (Fig. 12)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20444\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F12-Res-3.png\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 12<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><strong>Note:<\/strong> You can search for resolutions in either the <strong>Dealer Service<\/strong> or <strong>TAC Resolutions<\/strong> list view.<\/p>\n<ol start=\"4\">\n<li>You can now search for resolutions in the <strong>Search <\/strong> (Fig. 13)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-20445\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/10\/F13-Res-4.png\" alt=\"\" width=\"740\" height=\"480\" \/><strong>Fig. 13<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">The resolutions use keywords to help in locating the proper articles quickly. Search by the following to help refine the results:<\/p>\n<ul>\n<li>Model Year<\/li>\n<li>Make<\/li>\n<li>Model<\/li>\n<li>Symptom or Issue<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>More Information<\/strong><\/p>\n<p style=\"font-weight: 400;\">For more help with using CX Connect, refer to the <a href=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2025\/08\/CX-Connect-Case-Creation-Help-Tips-2.0.pdf\" target=\"_blank\" rel=\"noopener\"><strong>CX Connect Case Creation Help<\/strong><\/a> job aid. It includes step-by-step instructions for creating a case, including entering vehicle information, completing the dealer instructions and filling out the assessment fields, as well as tips on attaching files and other information.<\/p>\n<p style=\"font-weight: 400;\"><em>&#8211; Thanks to John Sauer<\/em><\/p>\n<p style=\"font-weight: 400;\">\n","protected":false},"excerpt":{"rendered":"<p>TAC resolutions are now available in the CX Connect knowledge hub. Here\u2019s how to access and search the resolutions database. Accessing TAC Resolutions To access dealer resolutions, navigate to the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[215],"tags":[],"class_list":["post-20451","post","type-post","status-publish","format-standard","hentry","category-2025-october-a"],"_links":{"self":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/20451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20451"}],"version-history":[{"count":4,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/20451\/revisions"}],"predecessor-version":[{"id":20471,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/20451\/revisions\/20471"}],"wp:attachment":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}