{"id":20854,"date":"2026-02-20T15:16:14","date_gmt":"2026-02-20T20:16:14","guid":{"rendered":"https:\/\/gm-techlink.com\/?p=20854"},"modified":"2026-02-25T09:09:45","modified_gmt":"2026-02-25T14:09:45","slug":"february-cx-connect-release-provides-multiple-app-updates","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=20854","title":{"rendered":"February CX Connect Release Provides Multiple App Updates"},"content":{"rendered":"

IMPORTANT: The next CX Connect release has been delayed until Thursday, February 26, 2026.<\/strong><\/span><\/p>\n

The latest CX Connect release (February 2026) includes multiple enhancements and updates that are designed to increase the functionality of the app and make it easier to use. (Fig. 20)<\/p>\n

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Fig. 20<\/strong><\/p>\n

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Here are the latest app updates.<\/p>\n

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Task Closure Error Fix<\/strong><\/p>\n

A fix will be implemented for the following issue:<\/p>\n

Non-case owners cannot close open tasks on a closed case and currently receive the following error: (Fig. 21)<\/p>\n

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Fig. 21<\/strong><\/p>\n

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Case Re-Open Button Fix<\/strong><\/p>\n

When submitting a case re-open request via the Re-Open Case button in CX Connect, the user receives the following error: (Fig. 22)<\/p>\n

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Fig. 22<\/strong><\/p>\n

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This update will resolve this error, including properly routing the re-open request task.<\/p>\n

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Collaboration Timestamps<\/strong><\/p>\n

CX Connect users will now see timestamps next to the collaboration dates: (Fig. 23)<\/p>\n

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Fig. 23<\/p>\n

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Vehicle Card Formatting Update<\/strong><\/p>\n

The following updates will be applied to the Vehicle Card in CX Connect: (Fig. 24)<\/p>\n

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Fig. 24<\/strong><\/p>\n

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Global Connect Role Updates<\/strong><\/p>\n

Updates to the role mapping between Global Connect and OneCRM ensure that dealership users with the appropriate roles receive the correct access and Case Task assignments in CX Connect.<\/p>\n

The following Global Connect roles have been updated as the primary roles with the Customer Relations Manager role in CX Connect:<\/p>\n