{"id":21446,"date":"2026-07-24T11:23:18","date_gmt":"2026-07-24T15:23:18","guid":{"rendered":"https:\/\/gm-techlink.com\/?p=21446"},"modified":"2026-07-24T11:29:48","modified_gmt":"2026-07-24T15:29:48","slug":"my-open-cases-list-view-issue-in-cx-connect","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=21446","title":{"rendered":"My Open Cases List View Issue in CX Connect"},"content":{"rendered":"<p>The latest CX Connect release (July 2026) includes a number of enhancements and updates.<\/p>\n<p>However, some CX Connect users may experience an issue after the update was installed where they cannot locate their open cases via the <strong>My Open Cases<\/strong> list view in CX Connect. IT is aware of this condition and is looking into the issue.<\/p>\n<p>To locate your open cases, select the <strong>Dealer Cases <\/strong>list view and sort by <strong>Contact Name<\/strong>: (Fig. 1) The open cases can then be viewed.<a href=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2026\/07\/F01-My-cases-1-1.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-large wp-image-21449 aligncenter\" src=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2026\/07\/F01-My-cases-1-1-1024x602.png\" alt=\"\" width=\"740\" height=\"435\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2026\/07\/F01-My-cases-1-1-1024x602.png 1024w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2026\/07\/F01-My-cases-1-1-300x176.png 300w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2026\/07\/F01-My-cases-1-1-768x451.png 768w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2026\/07\/F01-My-cases-1-1-94x55.png 94w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2026\/07\/F01-My-cases-1-1-780x459.png 780w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2026\/07\/F01-My-cases-1-1-1160x682.png 1160w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2026\/07\/F01-My-cases-1-1.png 1281w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><strong>Fig. 1<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>We apologize for any inconvenience. An update to address this issue is under development.<\/p>\n<p>&nbsp;<\/p>\n<p><em>&#8211; Thanks to John Sauer<\/em><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The latest CX Connect release (July 2026) includes a number of enhancements and updates. However, some CX Connect users may experience an issue after the update was installed where they [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[237],"tags":[],"class_list":["post-21446","post","type-post","status-publish","format-standard","hentry","category-2026-july-a"],"_links":{"self":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/21446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=21446"}],"version-history":[{"count":3,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/21446\/revisions"}],"predecessor-version":[{"id":21450,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/21446\/revisions\/21450"}],"wp:attachment":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=21446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=21446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=21446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}