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<\/a><\/p>\nFig. 10<\/strong><\/p>\n <\/p>\n TIP:<\/strong> All parts from the paid warranty claim must be returned. Missing or incorrect parts from the repair can result in the entire warranty claim being debited.<\/p>\n Why Are All Parts Needed?<\/strong><\/p>\n Several recent returns to the WPC have not included all parts of the repair. These incomplete returns provide good examples of how missing parts can hinder the investigation into the root cause of an issue. By not returning all related parts charged to the repair order (except fluids), analysis will be incomplete. Related parts include items such as exhaust seals, filter kits and transfer case gaskets.<\/p>\n Here are several examples of transmission replacements recently received at the WPC where the parts returned were incomplete or incorrect.<\/p>\n Part Return Requests<\/strong><\/p>\n Once the WPC has issued a part return request, there are two methods to view the information from Global Warranty Management (GWM).<\/p>\n Summary Details Through the GWM Notification Box<\/strong> \u2013 The green numbers on the main page indicate the new Parts Return or Document Return Requests. Click the transaction number link for the transaction details for the part or document being requested. Under the \u201cNet Item Labor Parts\u201d tab are the parts paid on the transaction. Return all parts listed except any fluids or chemicals.<\/p>\n Open Part Return Requests<\/strong> \u2013 Access Open Part Return Requests through the \u201cPrepare Parts Return\u201d tab of GWM. From the drop-down menu, select the \u201cReview Service Agent Open Parts Return Requests\u201d link.<\/p>\n Proper Packaging<\/strong><\/p>\n The WPC receives a number of damaged transmission parts, including chipped, gouged and dented solenoid body and valve body cores. The damage is often caused by inadequate packaging for shipping the components.<\/p>\n If an assembly is requested by the WPC, include all parts with the return. Reattach loose parts, when possible, and securely place small parts in a bag or box with the engine or transmission in the container. All fluids must be drained prior to shipping. Engine and transmission assemblies must be reassembled sufficiently to allow safe handling.<\/p>\n Ensure the engine or transmission is securely fastened to the shipping crate or container. (Fig. 11) Use a retaining bracket to secure the torque converter. The bracket should be placed over the torque converter center hub.<\/p>\n\n