{"id":9441,"date":"2018-02-21T10:18:39","date_gmt":"2018-02-21T15:18:39","guid":{"rendered":"https:\/\/techlink.mynetworkcontent.com\/?p=9441"},"modified":"2019-01-03T12:03:39","modified_gmt":"2019-01-03T17:03:39","slug":"never-miss-a-call-with-the-techline-text-service","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=9441","title":{"rendered":"Never Miss a Call with the Techline Text Service"},"content":{"rendered":"<p>GM Techline has an available texting service that is a convenient way to follow-up with technicians on open cases with the Techline Customer Support Center (TCSC). Using the service means never missing a phone call again while waiting for additional information.<\/p>\n<p>By texting with technicians, response times are reduced for getting information needed for various programming events, gathering additional data can be gathered more quickly for researching a condition, or details can be sent faster to GM engineering to help determine a resolution.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Using the Text Service<\/strong><\/p>\n<p>Use of the Techline text service does not apply to all TCSC cases. The text service is only used when:<\/p>\n<ul>\n<li>The dealership contact has already called into the TCSC and a case for updating calibrations to a vehicle has been established.<\/li>\n<li>An immediate answer from the TCSC is not readily available and a callback is required.<\/li>\n<\/ul>\n<p>A typical text message will include the case number, repair instructions, and details about a follow-up response, if necessary. (Fig. 5)<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9420\" src=\"https:\/\/techlink.mynetworkcontent.com\/wp-content\/uploads\/2018\/02\/F05-Text-Screenshot.jpg\" alt=\"\" width=\"400\" height=\"711\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2018\/02\/F05-Text-Screenshot.jpg 600w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2018\/02\/F05-Text-Screenshot-169x300.jpg 169w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2018\/02\/F05-Text-Screenshot-576x1024.jpg 576w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/p>\n<p style=\"text-align: center;\"><strong>Fig. 5<\/strong><\/p>\n<p>The Techline text service is not used without the permission of the dealership contact. When a TCSC case is established and the situation requires follow-up communication, the TCSC agent will ask if the dealership contact would like to get a text response. Depending on a user\u2019s mobile phone plan, the text service may incur normal data costs from the phone carrier.<\/p>\n<p><em>&#8211; Thanks to Shawn Swales<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>GM Techline has an available texting service that is a convenient way to follow-up with technicians on open cases with the Techline Customer Support Center (TCSC). Using the service means [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9441","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/9441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9441"}],"version-history":[{"count":1,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/9441\/revisions"}],"predecessor-version":[{"id":9442,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/9441\/revisions\/9442"}],"wp:attachment":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}