{"id":9968,"date":"2018-07-08T14:42:55","date_gmt":"2018-07-08T18:42:55","guid":{"rendered":"https:\/\/sandyblogs.com\/techlink\/?p=9968"},"modified":"2019-01-03T12:02:55","modified_gmt":"2019-01-03T17:02:55","slug":"gm-announces-diagnostic-time-allowance-changes","status":"publish","type":"post","link":"https:\/\/gm-techlink.com\/?p=9968","title":{"rendered":"GM Announces Diagnostic Time Allowance Changes"},"content":{"rendered":"<p>As a result of technician feedback, GM is implementing a new Diagnostic Time Strategy. This new process is designed to provide adequate time for technicians to diagnose the most difficult conditions. (Fig. 11)<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9960\" src=\"https:\/\/sandyblogs.com\/techlink\/wp-content\/uploads\/2018\/08\/F11-techV2.jpg\" alt=\"\" width=\"600\" height=\"400\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2018\/08\/F11-techV2.jpg 600w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2018\/08\/F11-techV2-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><strong>Fig. 11<\/strong><\/p>\n<p><strong>Increase in Diagnostic Time<\/strong><\/p>\n<p>Beginning July 1, diagnostic time changed from a flat 0.3 to a variable 0.1\u20131.0 time on over 1,100 labor operations. The increase was applied to labor operations that traditionally have had the highest amount and percentage of Other Labor Hours (OLH), such as electrical and module diagnosis. Other operations also have been reviewed. For example, the labor time for evacuation and recharge of the R1234YF air conditioning system has been increased from 0.5 hours to 1.2 hours.<\/p>\n<p>In addition, diagnostic time was removed on 93 labor operations that are easy to identify, such as those involving trim and light bulb replacement. If additional labor time is needed on these items, the current OLH process should be followed.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Claim Submissions<\/strong><\/p>\n<p>Variable diagnostic time of 0.1\u20131.0 can be submitted in the Diagnosis Time field instead of the 0.3 time. (Fig. 12) Technicians are required to punch on and punch off for all diagnostic time. As always, diagnostic time must include supporting documentation, including proper cause and correction comments.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9961\" src=\"https:\/\/sandyblogs.com\/techlink\/wp-content\/uploads\/2018\/08\/F12-d-time-box.png\" alt=\"\" width=\"600\" height=\"245\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2018\/08\/F12-d-time-box.png 600w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2018\/08\/F12-d-time-box-300x123.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><strong>Fig. 12<\/strong><\/p>\n<p>Labor operations aside from modules not in the following categories remain at 0.3:<\/p>\n<p>54 \u2013 Power and Signal<\/p>\n<p>40 \u2013 Engine Propulsion<\/p>\n<p>34 \u2013 Driver Information and Entertainment<\/p>\n<p>20 \u2013 Body Systems<\/p>\n<p>84 \u2013 Transmission<\/p>\n<p>64 \u2013 Safety and Security<\/p>\n<p>50 \u2013 Hybrid<\/p>\n<p>Any additional time needed for operations that did not have an increase applied should follow the current OLH process. U.S. dealerships can self-authorize up to 0.5 hours of OLH. Potentially, a claim submission could be approved without review with up to 1.5 hours of diagnostic time, including the OLH.<\/p>\n<p>For additional information about diagnostic time and\u00a0OLH submissions, refer to Bulletin #18-NA-263.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Labor Time Guide<\/strong><\/p>\n<p>The Labor Time Guide (LTG) will reflect these new changes. There will be two new add times in the LTG \u2014 one for U.S.\/Canada indicating 0.1\u20131.0 and another that excludes U.S.\/Canada and reflects the current 0.3 for other Regions\/Countries. (Fig. 13)<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9962\" src=\"https:\/\/sandyblogs.com\/techlink\/wp-content\/uploads\/2018\/08\/F13-d-ltg.png\" alt=\"\" width=\"600\" height=\"127\" srcset=\"https:\/\/gm-techlink.com\/wp-content\/uploads\/2018\/08\/F13-d-ltg.png 600w, https:\/\/gm-techlink.com\/wp-content\/uploads\/2018\/08\/F13-d-ltg-300x64.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><strong>Fig. 13<\/strong><\/p>\n<p>The benefits to the new Diagnostic Time Strategy are expected to be many:<\/p>\n<ul>\n<li>An increase in vehicles fixed right the first time<\/li>\n<li>Increased customer satisfaction<\/li>\n<li>Less repeat repairs<\/li>\n<li>A reduction in excessive warranty part replacements.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em>&#8211; Thanks to Eric Kenar<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As a result of technician feedback, GM is implementing a new Diagnostic Time Strategy. This new process is designed to provide adequate time for technicians to diagnose the most difficult [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9968","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/9968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9968"}],"version-history":[{"count":3,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/9968\/revisions"}],"predecessor-version":[{"id":10096,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=\/wp\/v2\/posts\/9968\/revisions\/10096"}],"wp:attachment":[{"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gm-techlink.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}