The Mark of Excellence program (U.S.) recognizes the achievements, professionalism, and commitment of many GM dealership personnel, including those in the service department. Service technicians enrolled in the 2023 program who meet program qualifiers and other criteria can earn special recognition awards.
The enrollment period for the 2023 Mark of Excellence program has been extended to November 1 – January 31.
The 2023 Mark of Excellence program period is from January 4, 2023 through January 2, 2024. (Fig. 1)
Fig. 1
New Award Structure
Enrollment in the 2023 program is done through the Mark of Excellence app in the GM GlobalConnect App Center. (Fig. 2) There are not any automatic enrollment confirmations for dealership personnel who were previously enrolled in the Mark of Excellence program.
Be sure to check out the Program Rules located under the Resources Tab on the Mark of Excellence website to review the significant changes that have been made to the 2023 program.
Fig. 2
Once enrollment is completed, all dealership personnel with a valid GlobalConnect email address who are enrolled in the 2023 program will receive an email message notifying them of their program status and other enrollment details. Enrolled individuals can update their email address through their GlobalConnect profile.
Service and Parts – Service Technician
Recognition
- Toolbox medallion
- Top 20 Service Technician Zone Recognition Award
- Top 50 Service Technician National Recognition Award
Service and Parts – Non-Technical
Recognition
- Desktop award or nameplate update
- 500 Mark of Excellence personalized business cards
- Logoed recognition award
Premiere
- Premiere recognition merchandise
Service BDC Manager
- Desktop award or nameplate update
- Mark of Excellence business cards
Top 50 Winners Trip
The 2021 winners of the Top 50 Service Technician National Recognition Awards were recognized for their achievements during a trip with GM Customer Care & Aftersales representatives this past summer. The award winners spent three days in Minneapolis, where they had the opportunity to shop at the Mall of America, the largest mall in the U.S.; visit Paisley Park, the home and museum of Prince; take a cruise on Lake Minnetonka, Minnesota’s ninth-largest lake; and enjoy dinner at U.S. Bank Stadium, the home of the Minnesota Vikings, where they met former Viking and Pro Football Hall of Famer John Randle. (Fig. 3) They were also recognized by John Roth, GM Global Vice President – Customer Care & Aftersales, and shared their concerns during a business session with Eric Kenar, Manager – Technician Environment and Service Technical College.
Fig. 3
To cap off the trip, winners competed in the Warehouse Windfall event, racing through a warehouse and grabbing all the merchandise they could in 60 seconds. (Fig. 4, David Xenos, Biggs Buick GMC, Camden, NC, and his merchandise haul at the Warehouse Windfall)
Fig. 4
2022 award winners will be announced early next year.
For more information about the 2023 Mark of Excellence program, select the Mark of Excellence app on the GM GlobalConnect App Center or contact Program Headquarters at 1-800-368-1638.
– Thanks to Diana Sancya
Updated November 11, 2022
