The GM Field Service Engineer (FSE) Technician Recognition Awards (U.S.) celebrate the skill and dedication of dealership technicians who have recently worked with FSEs on challenging repairs.
Technicians at GM dealerships are selected for recognition based on a variety of factors, including their focus on safety, customer satisfaction, personal accountability, training achievements, diagnostic abilities and the level of repair documentation.
Each recognized technician receives a personalized Service Excellence magnetic plaque and an Excellence in Service Award certificate. (Fig. 16)
Fig. 16
2nd Quarter 2026 Technician Recognition Award Winners
Technician: David Kelly
Dealership: AutoNation Chevrolet, Timonium, Maryland
FSE: Charles Mielke
Service Excellence:
David is a veteran technician at AutoNation Chevrolet who has always been committed to providing the highest quality service to customers over the years as evidenced by his work and training. He is 100% trained in all STS categories, including EV.
I recently worked with David after he reached out to discuss a difficult transmission control issue. After a few discussions about the problem at hand, we determined that the GDS data was inconclusive. Motivated to get an accurate diagnosis, David jumped in even as a novice PicoScope user to get more information. Ultimately, David was able to capture a trace that effectively identified the concern, He was then able to find a chafed wiring harness and damaged wire as the root cause. This is one example of his commitment to customers.
Technician: Art Wilson
Dealership: Ryan Chevrolet, Monroe, Louisiana
FSE: James Moody
Service Excellence:
Art has demonstrated an exceptional level of technical leadership and collaboration on a complex No Start/Check Engine Light concern involving multiple UBEC replacements in a 2025 Chevrolet Traverse. His efforts directly supported a part revision impacting underhood electrical symmetry — one of several such cases nationally.
Despite the dealership being four hours away, Art consistently executed precise diagnostic testing while I coordinated with GM Engineering teams. His professionalism, responsiveness and commitment to accurate root‑cause identification reflect the highest standards of GM service excellence.
The root cause of the issue was a faulty rear wiper motor that would spike amperage through relay ground fuse F17UA, which would blow the fuse and disable several relays. The original schematic in Service Information did not show this fuse and has since been corrected. Art’s contributions, alongside three other FSEs, have resulted in updates to SI wiring documentation and diagnostic procedures. Art’s engagement was instrumental with this investigation.
Technician: Justin Ailedts
Dealership: Rosedale Chevrolet, Roseville, Minnesota
FSE: Jess Anderson
Service Excellence:
Justin consistently demonstrates the diagnostic rigor and attention to detail that GM expects from its top technicians. He verifies his work thoroughly before opening TAC cases and remains fully engaged during onsite diagnostics. His methodical approach, customer‑focused mindset and commitment to accurate root‑cause identification ensure high‑quality repairs and strong customer satisfaction.
In a recently complex case involving repeated high‑pressure fuel pump failures and an engine replacement, Justin showcased exceptional organization and innovative thinking. He had the replacement engine neatly disassembled and documented, quickly identifying concerns such as a dry oil pan and misaligned piston rings. When cylinder wall damage required confirmation, Justin produced a set of guitar strings he keeps for precision work — an inventive solution that allowed us to detect imperfections with accuracy. This method has since been adopted in multiple ongoing investigations.
Justin’s preparedness, creativity and technical discipline directly contributed to a more efficient and accurate diagnosis, reflecting the high standards of GM’s service network.
Technician: Thomas Rider
Dealership: Henry Brown Buick GMC, Gilbert, Arizona
FSE: Mike Pritulsky
Service Excellence:
Thomas is a GM Master-certified diesel technician who consistently demonstrates the professionalism, technical expertise and customer‑focused mindset expected of GM’s top performers. His positive attitude and willingness to support complex diagnostic efforts make him a standout contributor.
Thomas recently partnered with the FSE team to gather critical data for the emerging DTC P1089 concern affecting L5P and LM2/LZ0 engines. He accommodated non‑standard diagnostic requests without hesitation, providing accurate and timely information that directly supported GM’s broader investigation and field strategy to address this DTC.
Technician: Andy Shaffer
Dealership: Cadillac of Bellevue, Bellevue, Washington
FSE: Corey Smith
Service Excellence:
Andy consistently delivers at a level aligned with GM’s highest service standards. He is a go‑to technician for TAC Level 2 and FSE‑escalated cases, maintaining clear communication and disciplined diagnostic execution. He has already completed 100% of his 2026 training, ranks among the top in his district for Mark of Excellence, and is actively pursuing World Class Technician status.
Most recently, Andy played a key role in Digital Key beta testing and responded immediately to support a GM Executive’s personal vehicle. His professionalism, urgency and customer‑first approach ensured both a positive experience and valuable early‑launch feedback for GM Engineering. Andy consistently goes above and beyond in representing GM.
– Thanks to Hank Poelman
