New resources are now available to U.S. dealerships for help with submitting or reworking warranty approval requests using the Pre-Repair Authorization (PRA) application (Fig. 13) in the Certified Service Mobile Toolbox (CSMT). The CSMT PRA tool is used to request GM pre-approval for warranty replacement of wheels, exterior mirror assemblies, seat covers, steering wheels, interior door trim, upper control arms, assist steps and specified recalls. PRA request decisions are communicated directly in the app so users can quickly get a message on their device as soon as a decision has been made.
Fig. 13
In addition to the PRA portion of the app, the CSMT app includes Field Product Reporting (FPR) for U.S. dealerships or Product Information Reporting (PIR) for Canadian dealerships; and Field Action notifications.
New PRA Job Aids
To view the job aids (U.S. only), go to the Warranty Administration Resource Center app (available under the App Center tab) on GlobalConnect. Select the Training Materials link at the top of the home page to view or download the CSMT PRA job aids. (Fig. 14)
Fig. 14
The new job aids (Fig. 15) provide tips on:
- How to submit a PRA request
- Guidelines for uploading media for PRA requests
- Reviewing and reworking PRA submissions
- PRA request FAQs (Android/Apple)
Fig. 15
Software Update Available
As of November 3, 2021, the latest version of the CSMT app is available for download on Android and iPhone devices. If you do not have your device set to perform “automatic updates,” perform the update manually through the App Store (Apple) or Google Play Store (Android). Once downloaded, you can log in using your GlobalConnect ID and Password.
New enhancements available with the latest update include:
- WPC Photo Parts Return (currently used by North Central Region dealerships and rolling out to other dealerships in early 2022)
- Replacement Parts Traceability
- Recalls/Field Actions
- VIN Scan Validation
For further details about these new features, U.S. dealerships can review GlobalConnect message GCUS-9-12171.
To check the version of your operating system, for Apple devices, go to Settings/General/About/Software Version, and for Android devices, go to Settings/About Phone/Software Information/Android Version.
For technical assistance with the CSMT app in the U.S., contact the GlobalConnect Helpdesk at 1-888-337-1010 prompt 1, sub prompt 2.
– Thanks to Carrie King and Misty McKay
