Looking to get the latest technical information from Field Service Engineers (FSE)? And talk to FSEs about recent repairs you’ve experienced in your dealership? Check out the monthly FSE Lunch and Learn meetings that are now being held online via Microsoft Teams (U.S. only). These meetings provide technicians with the opportunity to learn about common service and repair topics using in-dealership case studies from FSEs throughout each region. Plus, they cover training, tools and other information that can be helpful in diagnosing tough repairs.
Fig. 1
The one-hour Lunch and Learn, or Tech Talk, meetings are designed to cover specific technical discussions on a number of topics. They are not sales meetings, but instead focus on technical information that is based on real-world experiences of FSEs while working with dealership technicians. In addition, many meetings provide insight on major issues from Brand Quality Managers as well as representatives from GM Engineering and Techline.
Attend a Meeting
The online meetings are held via Microsoft Teams on the same day – usually on a Wednesday – and at the same time each month. The meetings are scheduled at noon local time to be as convenient and accessible as possible for all technicians. No enrollment is necessary.
Select the link below to view the related GlobalConnect message, if available. Also look for the GlobalConnect messages each month for the links to sign in to each monthly meeting.
The current meeting schedule (subject to change) for each region includes:
Northeast Region – FSE Lunch and Learn
2nd Wednesday of each month
12 pm – 1 pm Eastern time
North Central Region – Lunch with an FSE
3rd Wednesday of each month
12 pm – 1 pm Eastern time/12 pm – 1 pm Central time
South Central Region – Tech Talk
2nd Wednesday of each month
12 pm – 1 pm Central time
Southeast Region – Lunchtime with your FSE
4th Wednesday of each month
12 pm – 1 pm Eastern time/11 am – 12 pm Central time
Western Region – Tech Talk
2nd Wednesday of each month
12:30 pm – 1:30 pm Mountain time/11:30 am – 12:30 pm Pacific time
Search for the latest GlobalConnect messages for the meeting dates for each region each month.
Looking for Feedback
The FSE teams are always looking for feedback about potential topics to cover during the meetings. Technicians who would like to suggest a particular topic for a future meeting are encouraged to send a message to the regional email address listed in the GlobalConnect message posted each month. Be sure to include your name, dealership and 6-digit BAC code when submitting a topic.
Future meeting discussions will be based on the latest information requested by technicians, so all topic suggestions are welcome.
– Thanks to Dan Beerends and Hank Poelman
Meeting link can be found on the side of Center or Learning or on the homepage of TechLink on the right hand side about halfway down. Meeting was today 1-17-2024
Are the meetings currently on backorder too?
Welp this was good til it lasted, last 3 months no communication on these meetings at all for the North Central Region, No good links to access, dates wrong. Program probably dead, what a shame.
Is the lunch for the north central region still on? link does not work, where else can we find the link if this is not the correct one?
Way to go folks! Got everyone in north central ready to have the lunch, and find out that Y’all had it last week and didn’t tell anyone. Nice job as usual GM!!
What is going on with these meetings? Are they happening or not? And why can’t you provide a much easier link to access them? Your target audience is waiting.
WHATS GOING ON WITH SOUTH CENTRAL FSE MEETING FOR TODAY??
Still no link for the South Central? It would be great to have an easy way to access these events.
i took the first fse meeting yesterday and i happen to be a diesel tech and the whole class was about the l5p- super informative
Why can’t I find a link in global connect, second So NE Region it’s on Second Thursday 12-1pm
Yet I see No link to this event. One more thing to point out, second Thursday yet on this web page it’s telling me Wednesday.
Well there was no link for yesterday’s northeast meeting. would love to be able to see this.
Links to the FSE meetings are posted as soon as they are available through GlobalConnect.
Why is there no link for Northeast Region?
Currently, the monthly FSE Lunch and Learn meetings that are now being held online via Microsoft Teams are available in the U.S. only.
Is this available in Canada as well?