Due to a recent update of the Google Maps application, an issue may arise in which the infotainment system (RPO IOK, IVD, IVE) has a persistent “Offline” icon in maps and a “Can’t connect to Google” message (Fig. 14) present on some 2022-2024 Silverado, Tahoe, Suburban, Sierra, Yukon, HUMMER EV, BrightDrop EVs; 2023-2024 LYRIQ, Colorado, Canyon; 2024 Envision, XT4, Corvette, Traverse, Blazer EV, Equinox EV, Silverado EV and Acadia models.
Fig. 14
Manually update the Google Maps application in the app’s Settings menu to clear the messages and restore Maps operation.
Begin by opening the Maps app from the infotainment system Home screen. (Fig. 15)
Fig. 15
Next, open the app’s Settings menu by selecting the gear icon in the top-left area of the screen, and then tap About & Help. (Fig. 16)
Fig. 16
To get to the Maps App update screen, tap the Version number. Select the Update button at the top of the screen to update the application. (Fig. 17)
Fig. 17
For more information, refer to #PIT6151A.
Thanks to Brett Mulvaney
