GM Service Know-How Emerging Issues

The monthly GM Service Know-How Emerging Issues seminars provide service/technical information on current issues and GM certified repairs. The latest service topics from GM Brand Quality and Engineering covered in the November seminar include tips on using Techline Connect (Fig. 19) and an updated procedure for Silverado and Sierra trailer lighting.


Fig. 19


10220.11V – Emerging Issues (U.S.)

To view the Emerging Issues seminar:

  • Log in to or select the Center of Learning link on GlobalConnect.
  • Select Catalog.
  • Enter Emerging Issues or the course number in the Search box.
  • Select the desired Emerging Issues seminar course title.
  • Click “Take or Continue Course.”


TAC Talk (Canada)

To view a TAC Talk seminar covering the latest service topics in Canada:

  • From GM GlobalConnect, select Centre of Learning.
  • Under the Resources tab, select Video on Demand.
  • Scroll down to Channels.
  • Click arrow to expand the selection for GM Pro – Centre of Learning.
  • Expand the selection for TAC Talk.
  • Select the Year, Month, and desired broadcast.
  • Click the Launch button.
Check the Sales Order Guide Before Changing Tire and Wheel Sizes
Battery Testing Guidelines Using the GR8 Battery Tester/Charger or Diagnostic Charge Battery Station


  1. After 3 failed attempts to pass the test, the system will lock out the user. The ability to take the test will be reset on the 1st Monday of each month.

  2. How many times can you take emergings issues? And is there a reset after 3 times?

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