The Xccelerate mobile application, launched as a pilot program in the 2020 Mark of Excellence (MOE) program (U.S.), has concluded. The interactive Xccelerate app provided technicians with more opportunities to complete missions for XFuel, recognize peers in the service department, and track MOE performance in a convenient, mobile-first interface.
Phase 2 of the Xccelerate pilot program ended December 31, 2020. All enrolled technicians were sent an email announcing the conclusion of the Xccelerate program in early January. (Fig. 7)
Fig. 7
The Mark of Excellence program has recognized the achievements of GM dealership personnel for 20 years. Service technicians enrolled in the program can earn recognition for their outstanding performance as well as a number of awards when they meet program qualifiers and other criteria. The 2021 MOE program runs from January 5, 2021 through January 3, 2022.
Xccelerate XFuel
The Xccelerate app offered technicians a convenient, easy way to access service-related information just about anywhere. But it also enabled participants to earn MOE Ranking Score points by collecting XFuel. (Fig. 8)
Fig. 8
Completing the missions on the app to collect XFuel during Phase 2 of the program encouraged technicians to help build better habits on the job while also earning additional Ranking Score points toward 2020 MOE year-end rewards (1 XFuel = 0.25 Ranking Score).
With over 130 missions earning XFuel, there were 2,000 XFuel possible (500 potential MOE Ranking Score points) in Phase 2 of the Xccelerate program. Two technicians tied for the top spot with each collecting 1,890 XFuel.
Top 20 XFuel Earners
The Top 20 XFuel earners are being recognized by MOE for their outstanding engagement with Xccelerate with a $250 prepaid MasterCard.
The Top 20 XFuel earners, in alphabetical order, are:
- Roger Adams, Crest Cadillac, Frisco, Texas
- Michael Andrews, Classic Buick GMC, Painesville, Ohio
- James Babb, Kenny Kent Chevrolet, Evansville, Indiana
- Edward Claypool, Priority Chevrolet Newport News, Newport News, Virginia
- Matt Covington, Dave Hallman Chevrolet Inc., Erie, Pennsylvania
- Samuel Grayson, Kenny Kent Chevrolet, Evansville, Indiana
- Anthony Guarino, Kerbeck Chevrolet Buick GMC, Atlantic City, New Jersey
- James Jacobsen, Lake Motor Company, Devils Lake, North Dakota
- Charles Labonte, Goodwins Chevrolet Company, Brunswick, Maine
- Keith Lankford, Crest Cadillac, Frisco, Texas
- David Letendre, Dick Norris Buick GMC, Clearwater, Florida
- Shawn Lucas, Capitol Chevrolet of Salem, Salem, Oregon
- Michael Mastalski, Classic Buick GMC, Painesville, Ohio
- Donald Motal, Covert Chevrolet Buick GMC, Bastrop, Texas
- Jeffrey Neel, Everett Buick GMC, Bryant, Arkansas
- Gregory Ruckman, Berglund Chevrolet Buick, Roanoke, Virginia
- William Shearer, Kerbeck Chevrolet Buick GMC, Atlantic City, New Jersey
- Robert Spivak, Classic Buick GMC, Painesville, Ohio
- Will Toombs, Crest Cadillac, Frisco, Texas
- David Xenos, Biggs Cadillac, Buick, GMC Trucks, Elizabeth City, North Carolina
Next for Xccelerate
Based on technician participation and feedback, there are plans to launch the Xccelerate app again at a later date. For now, the Xccelerate program has concluded so that some of the recommendations from program participants can be implemented to enhance the overall MOE experience.
For more information about the 2021 Mark of Excellence program, select the Mark of Excellence app on the GM GlobalConnect App Center.
– Thanks to Diana Sancya
I agree with Richard, nobody in my dealership was participating, points lost.
peer to peer recognition was not fair to the small dealerships out in small town America since there may be only one participant and have no one to recognize so we cannot earn those points. leave that out next time.
Once again..congrats to my brother Charles LaBonte of Goodwins Chevy in Brunswick Maine!
And to the others who have studied and have become the best of the best.