GM dealership technicians (U.S. only) looking to get the latest technical information as well as talk with their Field Service Engineers (FSEs) about recent repairs seen in the dealership should check out the updated “Lunch with Your FSEs” meetings that are held online via Microsoft Teams each month. (Fig. 4) The meetings provide technicians with the opportunity to learn about common service and repair topics using in-dealership case studies from FSEs in each region.
Fig. 4
The one-hour meetings cover specific technical discussions on a number of topics, focusing on repair information that is based on real-world experiences of FSEs while working with dealership technicians. In addition, many meetings are joined by Brand Quality Managers as well as representatives from GM Engineering and Techline.
New Monthly Format
The online meetings are now held via Microsoft Teams on the same day — usually the third Wednesday of the month with a few exceptions. There are three local call times available — 12 pm Eastern, 12 pm Central and 11:30 am Pacific — that make the meetings convenient and accessible for all. Technicians are encouraged to join the meeting that best fits their schedule.
Select the link on the TechLink Home page to view the related GlobalConnect message each month and access the link to sign in to the desired meeting. The Microsoft Teams app is required.
The current meeting schedule for 2024 is: (Fig. 5)
- February 21
- March 20
- April 17
- May 15
- June 12*
- July 17
- August 21
- September 18
- October 16
- November 13*
- December 11*
*Second Wednesday of the month.
Fig. 5
Looking for Feedback
The FSE teams are always looking for feedback about potential topics to cover during the meetings. Technicians who would like to suggest a particular topic for a future meeting are encouraged to send a message to the email address listed in the GlobalConnect message posted each month. Future meeting discussions will be based on the latest information requested by technicians, so all topic suggestions are welcome.
– Thanks to Dan Beerends, Hank Poelman and Patti Marino
Updated February 8, 2024
Again, why is this not made available to Canadian dealerships? Do we not all see the same concerns? Even if it was in a previously recorded format. At least we would have access to it.
Select the link on the TechLink Home page to view the related GlobalConnect message. Use the link in the message to sign in to the desired meeting. The Microsoft Teams app is required.
The Lunch with Your FSEs meetings are for U.S. dealerships.
is this in Canada as well or just the USA
Are these available in Canada?
Will there be a convenient link placed somewhere to use? Some of us don’t get the email link, and you might get more attendance with a link.
All call times will be live at different times. Please join the meeting that best fits your schedule.
Are all three of the call times going to be live or will one be recorded and the other two played back?