The Lunch with Your Field Service Engineers monthly meetings held online via Microsoft Teams offer GM dealership technicians, shop foremen and service managers the latest technical information and repair procedures straight from their Field Service Engineers (FSEs). (Fig. 1)
Fig. 1
Using in-dealership case studies from FSE cases in each region, the meetings provide details about common service topics as well as insight into tough-to-diagnose repairs.
2026 Monthly Meetings
For 2026, the one-hour meetings will cover specific information on a variety of topics, focusing on new service procedures and difficult technical repairs that are based on the real-world experiences of FSEs working with dealership technicians. In addition, many meetings are joined by representatives from Brand Quality, Engineering, Techline and other GM departments.
The online meetings are held via Microsoft Teams on the third Wednesday of the month (unless otherwise noted). (Fig. 2)
The current 2026 meeting schedule is:
- January 21
- February 18
- March 18
- April 8*
- May 20
- June 17
- July 15
- August 19
- September 16
- October 21
- November 18
- December 9*
*Second Wednesday of the month.
Fig. 2
Join the Call
Three local call times are available — 12 pm Eastern, 12 pm Central and 11:30 am Pacific — to make the meetings convenient and accessible for all. Dealership personnel are encouraged to join the meeting that best fits their schedule.
To join a call, select the Lunch with Your FSEs Monthly Meeting link on the TechLink home page, which will direct you to the related Global Connect message each month and provide access to the link to sign in to the desired meeting. The Microsoft Teams app is required.
Provide Your Feedback
The FSE teams are always looking for potential topics to cover during the meetings. Technicians who would like to suggest a particular topic for a future meeting are encouraged to send a message to the email address listed in the Global Connect message posted each month. Future meeting discussions are based on the latest information requested by technicians, so all topic suggestions are welcome.
– Thanks to Dan Beerends
The calls are designed to be live and interactive, and their value is in the participation of all attendees. However, recording the calls is being reviewed.
Is there a way to view these later on?