The latest CX Connect release (July 2026) includes a number of enhancements and updates.
However, some CX Connect users may experience an issue after the update was installed where they cannot locate their open cases via the My Open Cases list view in CX Connect. IT is aware of this condition and is looking into the issue.
To locate your open cases, select the Dealer Cases list view and sort by Contact Name: (Fig. 1) The open cases can then be viewed.
Fig. 1
We apologize for any inconvenience. An update to address this issue is under development.
– Thanks to John Sauer
