Find the Training Times Newsletter on GlobalConnect

The 2019 Q3 Mark of Excellence (MOE) Technician Product Knowledge Test was recently made available to technicians enrolled in the MOE Service Technician program (U.S. only).

The test measures technicians’ knowledge of GM products with questions based on GM training, Service Information, Service Bulletins and other resources. One of these resources is the GM STC Training Times Newsletter, which is published every other month. (Fig. 9)

Fig. 9

Email Notification

GlobalConnect users can sign up to receive email notifications when communications like the GM STC Training Times are posted by editing their GlobalConnect profile. To sign up, go to My Profile > Edit My Profile > Email Notification and check the appropriate boxes.

Training Times Newsletters published in the past year also can be found using the GlobalConnect search function. In the search bar on the home page, enter GM STC Training Times (or just STC). (Fig. 10)

Fig. 10


STC Service Technician App

Another way to find the Training Times Newsletter is through the new GM STC Service Technician Training, Recruiting, Retention, and Recognition App (U.S. only) that is available through GlobalConnect. The app is a convenient source of the latest training information for dealership service departments, providing quick access to a library of GM STC communications, training documents, job aids, best practices, links to supplementary programs, and much more.

The Training Times Newsletter is posted under the Communications link. Select the Communications tab to view Course Announcements, News, Training Materials, and the Training Times. (Fig. 11)

Fig. 11

The new Service Technician Training, Recruitment, Retention, and Recognition App can be launched in the App Center and saved as a shortcut.

Log in to GlobalConnect and select the App Center tab on the main menu bar. From there, use the search bar or scroll down until you find the GM STC logo and the app title: Service Technician Training, Recruiting, Retention, and Recognition. Be sure to save the app as a shortcut on GlobalConnect for one-click access to all the latest technical training information.


Product Knowledge Tests

Technicians that pass each of the four quarterly MOE Technician Product Knowledge Tests earn ranking points toward end-of-the-year recognition. The tests are available on the Center of Learning website at

Technicians who complete each test with a score of 80% or better will earn 400 ranking points for the first test and 200 ranking points for each of the three remaining tests. Those who also successfully complete the test within the first 30 days of availability will earn an additional early return bonus of 50 ranking points toward their year-end recognition award.

For more information regarding the MOE program, select the Mark of Excellence app on the GM GlobalConnect App Center or contact Program Headquarters at 1-800-368-1638.


– Thanks to Diana Sancya

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