The 2021 Cadillac Escalade features the automotive industry’s first OLED (Organic Light Emitting Diode) Infotainment System. With 38 inches (965 mm) of total diagonal display area, it has twice the pixel density of a 4K television and it’s curved design positions the three displays for optimal visibility.
When the vehicle leaves the assembly plant, the dealership Demo Mode for the Infotainment System is active. The Demo Mode enables the technology of the infotainment system to be showcased while protecting the privacy of potential customers interacting with the system by erasing data at every ignition cycle. Erased data includes the list of paired phones, data obtained from paired phones, and navigation destinations – all common items entered and displayed during a test drive. (Fig. 14)
Fig. 14
Selecting Continue on the Touchscreen
While Demo Mode is active, a screen will appear at every ignition cycle asking that the Continue button be selected in order to remain in Demo Mode. Select “Continue” on the infotainment touchscreen. (Fig. 15)
Fig. 15
Do not use the shortcut buttons next to the rotary controller on the center console to exit the Demo Mode screen. Using the shortcut buttons will cause errors in the Demo Mode experience, including issues with the Cluster Display content, steering wheel controls and voice recognition. No repairs are necessary if these conditions are present.
Restoring the Demo Mode Experience
If a vehicle is in a faulty Demo Mode state, it can be restored to the full Demo Mode experience by following these steps:
- Turn off the vehicle ignition.
- Open and close the driver’s door.
- Wait 3-5 minutes for vehicle systems to go to sleep.
- On the next ignition cycle, the Demo Mode screen will reappear. Select “Continue” on the touchscreen to maintain the full Demo Mode experience.
– Thanks to Hassan Abdallah
