Dealer Enrollment in the 2023 Technician Excellence Program Taking Place Now

GM announced the all-new Technician Excellence Program (U.S.) in January 2022 to recognize dedicated dealership service technicians. (Fig. 1) More than 27,000 technicians participated in the program. And each quarter, thousands are recognized for their training certification achievements and meeting program qualifiers.

 

Fig. 1

 

With the success of the program in its initial year, GM is pleased to announce the Technician Excellence Program continues for 2023. Dealer enrollment is now taking place and runs through November 18, 2022. The program continues with the same program guidelines for 2023.

Enrolled technicians who achieve Gold Certification, Master Technician Certification (MTC), or World Class Technician (WCT) status, as well as meet other required training and service criteria, can earn quarterly earnPOWER points. The more certifications technicians obtain across the 11 service categories, the more points they can earn. The program also recognizes the highest level of achievement in training by providing World Class Technicians an additional annual reward in the form of My GM Reward Points. For complete program details, refer to the 2023 Technician Excellence Program Guidelines on the GM Excellence Executive Dashboard.

The goals of the Technician Excellence Program are to help:

  • Increase technician satisfaction and retention through meaningful reward opportunities.
  • Provide quality repairs as a result of increased training, which may lead to higher customer satisfaction.
  • Attract more technicians to work at a GM Dealership.

Award Criteria

In order to qualify for earnPOWER points, enrolled technicians must meet the following requirements:

  • Meet training requirements for Gold, Master Technician Certification or World Class Technician Certification
  • Be 100% trained in Fundamentals (Bronze) at the end of each quarter
  • Be 100% trained in Emerging Issues at the end of each quarter
  • Be Gold/ASE certified in each qualifying area
  • Be the technician identified on 25 or more Warranty/Policy/Field Action repair orders for that quarter

Repair orders (job cards) with an open date within the quarter and that include a Pre- Delivery Inspection (ZPDI), Regular Warranty (ZREG), Field Action (ZFAT) or Dealer-Installed Parts Warranty (ZPTI) repair (line) counts toward meeting the program qualifier. A multiple-line repair order is only counted once. The technician GMIN must be assigned on the repair order in Global Warranty Management. A $0 repair order will not count toward the minimum requirement.

The 11 training categories are:

  • Automatic Transmission/Transaxle
  • Brakes
  • Diesel Engine Performance
  • Electrical/Electronics
  • Engine Performance
  • Engine Repair
  • Heating, Ventilation, and Air Conditioning (HVAC)
  • Hybrid/Electric Vehicle
  • Manual Drivetrain & Axle
  • Mechanical/Electrical Body Repair
  • Steering and Suspension

Certification Levels

Bronze Certification – Achieved when a technician has completed 100% in the Fundamentals category. This is a qualifier for a technician to be eligible for the program.

Silver Certification – Achieved when a technician is Bronze Certified and has completed all in-dealership training (e.g., Web Based Training, Video on Demand, online instructor-led training) in any given STS area.

Gold Certification – Achieved when a technician has earned Silver Certification, is ASE-certified in any given STS area, and has completed all hands-on training in the same STS area.

Master Technician Certification (MTC) – Achieved when a technician is 100% STS in both Silver and Gold for a given STS area, successfully passes the GM Service Technical College (STC) Certification Event (a hands-on assessment) for that area, and is ASE-certified in the same area.

TIP: Once technicians earn Master Technician Certification, they will continue to show MTC in the Center of Learning for the current year and the entire following year to allow them time to complete any additional required training necessary to achieve 100% STS. As a result, technicians may show MTC-certified in the Center of Learning in any given area, but still need to meet the additional program qualifiers to earn quarterly rewards for being MTC-certified in the Technician Excellence Program.

World Class Technician (WCT) Certification Achieved when a technician successfully achieves Master Technician Certifications (MTCs) in the following training categories, along with their accompanying ASE Certifications:

  • Automatic Transmission/Transaxle
  • Brakes
  • Electrical/Electronics
  • Engine Performance or Diesel Engine Performance
  • Engine Repair
  • HVAC
  • Manual Drivetrain & Axle
  • Steering and Suspension

earnPOWER and My GM Rewards Points

Technicians who meet the qualifiers will receive earnPOWER points each quarter based their highest level of certification:

  • Gold Certification – Earn up to 500 earnPOWER points per quarter.
  • Master Technician Certification – Earn up to 1,000 earnPOWER points per quarter.
  • World Class Certification – Earn up to 1,500 earnPOWER points per quarter.

In addition, technicians who are World Class Technician-certified and current on all training will earn 250,000 My GM Rewards points (valued at $2,500) annually.

Points can be applied toward a number of options, including certified service, parts, accessories or an eligible, new GM vehicle purchase or lease. My GM Rewards points are not stackable with the Dealership Employee Discount on a new vehicle purchase, although a negotiated purchase may provide satisfactory savings, especially after the first year. Member enrollment is required to receive points and all World Class Technicians within My GM Rewards are classified as “Silver” status upon account activation in the program. Refer to the program guidelines for complete details.

Enrollment Details

Service technicians enrolled in the Technician Excellence Program by their Dealer will receive a confirmation email from Program Headquarters and will be able to monitor their progress in both the earnPOWER and GM Excellence Executive Dashboard app in GlobalConnect.

  • Technicians should confirm their role and profile email address are up-to-date in GlobalConnect/Center of Learning. The email address should be unique to the technician (not a general dealership email address).
  • Technicians should access their Learning Paths now in the Center of Learning and work toward achieving Gold, Master Technician Certification (MTC), and World Class Technician (WCT) Certifications.
  • Ensure you have the appropriate Learning Paths assigned based on your current area of service and/or desire to expand your skills.
  • Make sure you are up to date at the end of each quarter on your Fundamentals.
  • Make sure you are up to date at the end of each quarter on Emerging Issues Seminars.
  • Work with your Service Management to enroll or get on a waitlist for any necessary hands-on training.
  • Schedule your ASE certifications to obtain your desired Gold Certifications.

Technicians must have an earnPOWER account completely set up with the email verified. Log in to earnPOWER through GlobalConnect, which makes access easier by not requiring you to remember your earnPOWER login information.

World Class Technicians also must have a My GM Rewards account set up and have access to their My GM Rewards Member Number. Technicians can access mygmrewards.com to enroll or locate their My GM Rewards Member Number.

For additional information about the Technician Excellence Program as well as training opportunities in your dealership, talk with your service manager.

– Thanks to Henry Vandeventer and Patti Marino

GM Service Know-How Emerging Issues
Using Hoist Lift Pad Adapters for Silverado 1500 and Sierra 1500

2 Comments

  1. Program enrollment or re-enrollment is not automatic. Dealers must complete the 2023 program enrollment steps if they would like their technicians to be enrolled in next year’s program. Enrollment can be accessed on the GM Excellence Executive Dashboard through GlobalConnect.

  2. peter bartsch says:

    DO DEALERS HAVE TO RE ENROLL IF THEY WERE IN PREVIOUS YEAR?

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