The monthly GM Service Know-How Emerging Issues seminars provide service/technical information on current issues and GM-certified repairs. This month the seminar looks at Hybrid/Electric Vehicle battery pack uncrating and crating with the Generation 2 container. (Fig. 30)
Fig. 30
STS Requirements – Completing the Emerging Issues seminars is an STS requirement (U.S.). All dealerships are required to have at least two technicians complete each course by the second month after the course has been released in order to achieve and maintain 100% in the Emerging Issues category. For example, the March seminar must be completed by May 1. The two credits can be achieved by any combination of technicians.
10223.04V – Emerging Issues (U.S.)
To view the Emerging Issues seminar:
- Log in to centerlearning.com or select the Center of Learning link on GM GlobalConnect.
- Select Catalog.
- Enter Emerging Issues or the course number in the Search box.
- Select the desired Emerging Issues seminar course title.
- Click “Take or Continue Course.”
TAC Talk (Canada)
To view a TAC Talk seminar covering the latest service topics in Canada:
- From GM GlobalConnect, select Centre of Learning.
- Under the Resources tab, select Video on Demand.
- Scroll down to Channels.
- Click arrow to expand the selection for GM Pro – Centre of Learning.
- Expand the selection for TAC Talk.
- Select the Year, Month, and desired broadcast.
- Click the Launch button.
Thanks for your feedback. When a new crate is needed to replace a damaged crate, a new tracking device also will be shipped overnight to the dealership. We will be following up with the shipping company to ensure that tracking devices are sent out in a timely manner to minimize any delays.
Something to note based on my recent experience, is that the replacement battery crates have a shipper provided tracking device attached to them. We had a damaged crate which required a replacement to send the core batery back in. That tracker needs to be transferred to the replacement crate or wait approximately 10 days for a replacement tracker to arrive from the shipping company. Battery replacement claims are not paid by GM until the core is received, so waiting for a new tracker is not optimal.