During the Pre-Delivery Inspection (PDI) on some 2024 Encore GX, Envista, Trailblazer and Trax models, it may be noticed that the front or rear bumper tow eye access cover (Fig. 11) is missing or loose, or that the tow eyebolt is missing.
Fig. 11
If the tow eye access cover is missing, check the glovebox for the cover. If the cover is not found or it is damaged, replace the cover. (Fig. 12, Trax shown)
Fig. 12
If the cover is loose when installed, reattach the cover following the instructions in the appropriate Service Information. On some models, the cover features a v-notch hook (which allows access to the tow eye without completely removing the cover during regular use) that must be inserted into the retainer hole. (Fig. 13)
Fig. 13
If the tow eyebolt is missing, check the right-side storage compartment in the cargo area just inside the liftgate opening. If the eyebolt cannot be located, replace the eyebolt and stow it in the foam holder under the cargo floor.
TIP: Remind customers that the tow eye is intended for loading the vehicle onto a flatbed tow truck from a flat road surface, or to move the vehicle a very short distance at a walking pace. The tow eye is not designed for off-road recovery or to pull the vehicle from snow, mud, sand, or a ditch.
For additional information, refer to #PIC6509B.
– Thanks to Jeff Knight
