The 2024 Technician Excellence Program (U.S.) recognizes and rewards enrolled dealership technicians for achieving technical training certifications and meeting other service criteria. (Fig. 1) The primary 2024 program metrics are based on training achievements in the Center of Learning as well as a repair order count qualifier based on data from the Global Warranty Management system.
Fig. 1
Enrolled technicians will be rewarded quarterly for achieving Gold Certification or Master Technician Certification (MTC) status in 11 technical categories. Technicians earn World Class Technician (WCT) status when they achieve 8 of 9 MTCs with their accompanying ASE/Gold certification in each qualified area at the end of each quarter.
Plus, new dealership technicians will receive a $500 gift card for the purchase of tools upon completion of one year of service if the technician’s Center of Learning profile is created in the same program year.
Award Criteria
In order to qualify for earnPOWER points, enrolled technicians must meet the following requirements:
- Must meet training requirements of Gold, Master Technician Certified (MTC), or World Class Technician (WTC). New STS training courses can be added by the Center of Learning and need to be completed prior to the end of each quarter.
- Must complete a minimum of 25 warranty repair orders (RO) per quarter to be eligible. Each enrolled technician’s current count can be viewed on the Technician Excellence Dashboard, which is updated weekly. Eligible ROs include those with a technician’s GM Identification Number (GMIN) paid through Global Warranty Management (GWM) that include a Warranty, Policy, Dealer-Installed Parts Warranty, Field Action, or Pre-Delivery Inspection (PDI) add-on (e.g., dealer-installed accessory) line. The RO is counted when the RO is submitted to GWM by your dealership, not the date of the RO or when the repair was completed. World Class Technicians are exempt from the repair order count qualifier.
- Must show 100% trained in Emerging Issues at the end of each quarter.
- Must show 100% in Fundamentals/Bronze Certification at the end of the quarter.
Technician Excellence Dashboard
Service technicians enrolled in the Technician Excellence Program by their dealership received a confirmation email from Program Headquarters. To monitor your progress toward achieving Gold, MTC and WCT Certifications, use the GM Excellence Executive Dashboard found in the GlobalConnect App Center. (Fig. 2)
Fig. 2
The Dashboard includes technicians’ progress and earning potential for each certification as well as indicates if they’ve met the qualifiers of the minimum 25 RO count. (Fig. 3) The RO count is updated weekly.
Fig. 3
Training Requirements
Fundamentals courses must be at 100% by the end of each quarter. By design, all Fundamentals courses are web- or video-based and can be completed in-house. They are an important first step in each technician’s training plan and are required for any technician to reach Gold Certification.
In addition, Emerging Issues Seminars must be at 100% at the end of each quarter, which means that course credit has been applied for viewing the applicable Emerging Issues Seminars for each quarter.
If any ASE Certification or Renewal is required to achieve/maintain Gold Certification, it must be completed by the end of each quarter. Use the myASE Renewal App, or go to www.ASE.com/GM to find available dates and times for an ASE Certification test if needed.
Technicians can view their training progress toward certification, including which required courses still need to be completed, on the Center of Learning website. Technicians may not be up to date on Fundamentals, Emerging Issues, and/or ASE certifications even though Master Technician Certification (MTC) or World Class Certification (WCT) status is shown on the Center of Learning.
TIP: Be sure to confirm your email is up to date in the Center of Learning.
earnPOWER and My GM Rewards Points
earnPOWER Rewards can be redeemed for merchandise, gift cards, travel and much more. Technicians who meet the qualifiers will receive earnPOWER points each quarter based their highest level of certification:
- Gold Certification – Earn up to 500 earnPOWER points per quarter.
- Master Technician Certification – Earn up to 1,000 earnPOWER points per quarter.
- World Class Technician Certification – Earn up to 1,500 earnPOWER points per quarter.
- Technicians who are World Class Technician-certified and current on all training also will earn 250,000 My GM Rewards points (valued at $2,500) annually.
My GM Rewards points can be applied toward a number of options, including eligible paid service, parts, accessories or an eligible, new GM vehicle purchase or lease or a certified pre-owned GM vehicle purchase. My GM Rewards points are not stackable with the Dealership Employee Discount on a new vehicle purchase. Member enrollment is required to receive points and all World Class Technicians within My GM Rewards are classified as “Silver” status upon account activation in the program. Refer to the program guidelines for complete details.
At the conclusion of each quarter, all program criteria is reviewed to ensure all quarterly requirements have been met. With this information, GM Program Headquarters determines participating dealers’ service technicians’ qualifications for the quarter.
| earnPOWER Reward Timing | ||
| Quarter | Quarterly Dates | Estimated Issuance Date |
| Quarter 1, 2024 | January 3, 2024 – April 1, 2024 | July 2024 |
| Quarter 2, 2024 | April 2, 2024 – July 1, 2024 | October 2024 |
| Quarter 3, 2024 | July 2, 2024 – September 30, 2024 | January 2025 |
| Quarter 4, 2024 | October 1, 2024 – January 2, 2025 | April 2025 |
World Class My GM Rewards Timing Eligible participating dealers’ World Class Technicians with a validated My GM Rewards account who have met the quarterly training requirements will receive the annual My GM Rewards points according to the schedule below.
| My GM Rewards Timing | ||
| Quarter | Quarterly Dates | Estimated Issuance Date |
| Quarter 1, 2024 | January 3, 2024 – April 1, 2024 | April 2024 |
| Quarter 2, 2024 | April 2, 2024 – July 1, 2024 | July 2024 |
| Quarter 3, 2024 | July 2, 2024 – September 30, 2024 | October 2024 |
| Quarter 4, 2024 | October 1, 2024 – January 2, 2025 | January 2025 |
Latest Guidelines and FAQs
The 2024 Technician Excellence Program Guidelines are accessible via the Technician Excellence Dashboard. Select “Guidelines” in the menu on the Dashboard. It includes additional information as well as answers to frequently asked questions.
Job aids that cover all the details about each enrolled technician as well as the dealership service department team covered on the GM Excellence Executive Dashboard also are available. The job aids can be accessed on the Service Technician Training, Recruiting, Retention and Recognition App on GlobalConnect or by clicking the Service Ops link on the TechLink home page. Select the Technician Recruiting, Retention & Recognition tab > Technician Excellence Program to view the job aid.
For more information about the Technician Excellence Program as well as training opportunities in your dealership, talk with your dealership service manager.
– Thanks to Hank Vandeventer
Hoping, this could be applicable in GMIO.
Nothing for Canadian Technicians?? Why couldn’t this program be implemented in Canada as well? We’re all held to the same standards.