Due to a recent update of the Google Maps application, an issue may arise in which the infotainment system (RPO IOK, IVD, IVE) has a persistent “Offline” icon in maps and a “Can’t connect to Google” message (Fig. 12) present on some 2022-2024 Silverado, Tahoe, Suburban, Sierra, Yukon, HUMMER EV, BrightDrop EVs; 2023-2024 LYRIQ, Colorado, Canyon; 2024 Envision, XT4, Corvette, Traverse, Blazer EV, Equinox EV, Silverado EV and Acadia models.
Fig. 12
Update the Google Maps application to clear the messages and restore Maps operation.
Begin by searching for “maps” (using the magnifying glass icon) in the Google Play store (Fig. 13) and selecting the check mark button.
Fig. 13
Next, select Google Maps from the search results (Fig. 14) and select Update from the Maps listing in the Play Store.
Fig. 14
Allow the update to progress to 100% completion. (Fig. 15) Once the update is complete, the Update button will disappear, and the Open button will be displayed. Open the application and verify that the map loads properly.
Fig. 15
For more information, refer to #PIT6151.
Thanks to Brett Mulvaney
