Using Multi-Factor Authentication for Techline Connect

Multi-Factor Authentication (MFA) — an identity verification process that requires at least two methods of authentication, such as a password and a temporary passcode, to verify a user’s identity — is now being rolled out to a number of GM dealerships for logging in to Techline Connect. Additional dealerships will continue to be added, along with other GlobalConnect applications, in the following months.

The MFA login procedure is designed to improve the security of the applications. (Fig. 1) If a user is sharing a login ID, contact your dealership’s Partner Security Coordinator to create a unique ID.

 

Fig. 1

 

There are three methods of validation using MFA:

• Text message to a cell phone.
• Phone call to a cell phone.
• Installation of the Microsoft Authenticator app on a smartphone.

The easiest method to use for dealership personnel may be a text message to a mobile phone.

To set up MFA using a text message:

1. After logging into GlobalConnect and selecting the TLC launch link, the authentication options will be shown. Click Next, and then click “I want to set up a different method” at the bottom of the screen to use the text-to-phone option. (Fig. 2)

Using a phone number will allow a user to validate through a text message or a phone call. A one-time validation is needed for either option. The text option will send a string of characters that you will then type into a prompt.

 

Fig. 2

 

2. Select “Phone” in the drop-down menu. (Fig. 3)

 

Fig. 3

 

3. Enter your phone number and select “Receive a code.” (Fig. 4) A code will be sent to your phone via text.

 

Fig. 4

 

4. Enter the 6-digit code in the appropriate field and click “Next,” (Fig. 5) and then “Done” to complete the initial setup.

 

Fig. 5

 

5. The next login after completing the initial setup will display several verification screens. Select “Text” and enter the code from the text message. (Fig. 6)

 

Fig. 6

 

Once logged in, if the browser is left open, you will have 8 hours before needing to authenticate using MFA again.

For more information regarding MFA, click here for additional resources.

Thanks to Chris Henley