2018 Industry-wide Service Technician Satisfaction Survey Now Underway

The 2018 Service Technician Satisfaction Survey is taking place now and technicians at all GM dealerships in the U.S. and Canada are encouraged to participate. GM and other automotive manufacturers co-sponsor this annual survey to collect feedback on service trends, satisfaction levels, dealership operational issues and the level of manufacturer’s support. This year’s survey questions focus on Training, Workload, Customer Technology, Field Technical Support, Service Information, and more.

The survey is available at gmtechsurvey.com. To complete the survey, you will need your 6-digit BAC Code. (Fig. 1)

Fig. 1

 

The Service Technician Satisfaction Survey will be active until August 3, 2018.

The survey should take about 15 minutes to complete. If you don’t have time to finish the survey once you’ve started, you can exit and finish it later by clicking the Save button and following the provided instructions.

All survey responses are strictly confidential and will not be shared with your dealership. You can also select to have your responses held anonymous to GM.

Your feedback is very important. Please take this opportunity to provide your comments and suggestions about your experiences.

 

– Thanks to Diana Sancya

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2 Comments

  1. You must include your 6-digit dealer code to access the survey.

  2. It sets an error code
    invalid access key