GM and other automotive manufacturers have teamed up to co-sponsor an annual industry study of service managers across the United States and Canada to help better understand industry trends and satisfaction levels with the services and support provided by each of the manufacturers. The feedback of service managers provided by the survey is extremely important and is shared within the GM Customer Care and Aftersales organization to enhance the level of service and support to dealerships.
Take the Survey
The 2019 survey is open now. To access the survey, visit GMServiceManagerSurvey.com. The survey will be available until March 8, 2019.
When prompted, please enter U.S – GM or Canada – GM, as appropriate, as your Manufacturer/Brand Name and your 6-digit BAC code. (Fig. 8)
Fig. 8
The survey automatically tracks your progress. So if you get interrupted or close your browser part way through the survey, you can return at any time and pick up where you left off.
As you complete the survey, please keep in mind:
- If you would like your ratings to be anonymous (written comments will not be anonymous so that you can be contacted to clarify or discuss your responses), you may indicate this at the beginning of the survey.
- If a question does not apply specifically to your operations, please leave the question blank.
- Be candid in your responses – completing the survey guarantees that your voice will be heard.
- Answer all the questions you can; seek assistance of others in your dealership if necessary.
- Please include comments, as they are important to ensure that GM clearly understands your concerns.
2018 Results
In response to input on the 2018 survey, GM made several improvements to warranty administration and technical training.
Warranty Administration
- Consolidated service manager authorization requirements
- Eliminated transmission flow codes requirement
- Increased diagnostic time
- Created a warranty job aid card for labor operations
- Established a Warranty Administration Resource Center
Technical Training
- Enhanced Center of Learning functionality
- 80% of training is now available in the dealership
- Introduced new iVideo learning medium
- Placement Assessments and Hands-on Performance Checklists are available to test out of course components
Please complete the 2019 survey by March 8, 2019. The valuable information you provide will help us to work together to better support your efforts.
– Thanks to Philip Long
