The rollout of Multi-Factor Authentication (MFA) for logging in to Techline Connect is now underway for GM dealerships. In the coming weeks, Global Connect Headline communications will be released with a list of states that will be activated for MFA. In addition to Techine Connect, other Global Connect applications also will require MFA in the future.
The MFA login procedure is designed to improve the security of the applications by requiring at least two methods of authentication, such as a password and a temporary passcode, to verify a user’s identity. (Fig. 1) If a user is currently sharing a login ID, contact your dealership’s Partner Security Coordinator to create a unique ID, which will be needed for MFA.
Fig. 1
There are three methods of validation using MFA:
- Text message to a mobile phone.
- Phone call to a mobile phone.
- Installation of the Microsoft Authenticator app on a smartphone.
The easiest method to use for dealership personnel may be a text message to a mobile phone. (Fig. 2)
Review this TechLink article to set up MFA using a text message.
Fig. 2
– Thanks to Chris Henley
KIM KUERBIS NO/1 I DONT HAVE ACELL PHONE AND IF I DID ISHOULD NOT HAVE TO USE IT FOR GM TECH LINE CONNECT HERS A SUGGESTION IF GM WANTS TECHS TO USE ALL THIS LOG IN JUNK THEN THEY SHOULD SUPPLY EACH TECH WITH A PHONE OR MAY PAY THE TECH CELL PHONE BILL THIS ONLY MAKES IT HARDER TO WORK I CHALLENGE WHO EVER COME UP WITHTHIS IDEA SHOULD TRY WORKING ON FLAT RATE SEE HOW YOU WOULS LIKE ALL THIS LOIGN TRASH
Please see your dealer Partner Security Coordinator for MFA resets. This is the same person that sets up your Global Connect ID.
how do I reset the MFA authenticator…..purchased new phone forgot to de register old device…sent it back for rebate. mfa code is sent to old phone
i agree with the other comments. this is not helpful to technicians, this is just more wasted time, GM should be helping the technicians and not hindering them. Its enough just to get tech line to work properly in the first place. Why dont you concentrate on that!
This stuff is really getting out of hand across life, I can’t do anything without having to go through a 12 step electronic charade. It’s foolish. We already have MFA. I sign into global with a password and an email that you can send a code to if need be. Device ID number. On and on. My personal phone and information is mine. I don’t want this on my phone.
As other’s have stated GM should focus on the stability of the user interface that costs it technicians directly every day. No other program I use public or private is as unstable as TechLine.
Dealerships fall under federal regulatory requirements that necessitate MFA implementation. Uninstallation of applications shouldn’t be necessary as it relates to utilizing MFA. If you’re having issues, please contact TCSC at 1-800-828-6860.
I don’t think there has been enough positive feedback on this article, so I will leave my two cents: this POSITIVELY sounds unnecessary for anything other than major account changes. If the goal is to reduce product sharing, take firm action when those sharing are discovered.
You can use a google number linked to the laptop to handle this, but that would circumvent the MFA altogether.
I agree that there are bigger fish to fry. Too many bugs exist to make this the go-to tool it’s supposed to be. It’s not awesome to have an 8AM appointment that you can’t work on because the software that worked fine the night before now needs complete, tech-assisted reinstallation.
Just wanted to share a piece of useful information. Have the dealership purchase an aftermarket scan tool for reading codes, data, and test drives. This will save your shop so much time and headache compared to the circus involved with using TLC
GM is working on an alternative to a cell phone requirement in the future. When that is available there will be a communication via Global Connect. No firm date has been announced at this time. In the interim, a landline in the dealership can be used to receive a call with an MFA code if necessary.
no company cell phone here, sorry.
Does this apply to independent shops using TechlineConnect? Why can’t the code be emailed? The laptop we use TC on has the email access to the account used for TC. Another layer of difficulty, such as changing our password every 30 days, ridiculous.
Were not allowed our phones with us in our work areas and only allowed access to them on breaks and at lunch…
CANNOT LOG INTO TECHLINE NOW
oh goodie, a new way for Techline to break itself, thank you so much, my day wasn’t full enough
Can you just make Techline work reliably?
Who is responsible for purchasing and maintaining a contract for those mobile phones? Will GM be reimbursing us if we are forced to purchase them?
DO NOT HAVE COMPANY CELL PHONES
Iam much more concerned with techline working correctly before adding even more steps to get in there. You already cant program on Sunday mornings, every Sunday —— our dealer works 7 days a week. Please solve base issues before before complicating something every 3 days. thanks a lot, Cam
Just have to make things more difficult to use.