Replacement Part Traceability with the Certified Service Mobile Toolbox

Replacement Part Traceability (RPT) is a new dealer process to document and track critical part serial numbers via the Certified Service Mobile Toolbox (CSMT) application. A field action, service bulletin, or other communication will be issued any time there is a request for technicians to complete an RPT submission. Only critical parts will require an RPT; not every part replacement.

Submitting an RPT request is done using the RPT tool within the CSMT app. (Fig. 17) Technicians simply scan the VIN of the vehicle and the traceability barcode (barcode or QR code) of the new part being installed on the vehicle. Once scanned, the information is submitted through the CSMT app and stored in a GM database. That’s the end of the process.

Fig. 17

The free CSMT app, which also includes the Field Product Reporting and Pre-Repair Authorization tools, is available on the Google Play Store (Android devices) and the App Store (Apple devices).

By scanning critical part numbers using the Replacement Part Traceability function, GM will be able to reference replaced parts in the future. The exact parts that are on a vehicle will be known, even after a service part replacement.

The RPT process also simplifies the repair and claim submission processes. It eliminates the need of having technicians write down the 16-character serial number on the job card and for warranty administrators to input the serial number into GWM or DMS.

Submitting a Replacement Part Traceability Request

To submit an RPT request, open the CSMT app (log in using your GlobalConnect ID and password) and select the RPT tool. (Fig. 18)

Fig. 18

Using the scan buttons will automatically open the camera within the app to enable the codes to be scanned. (Fig. 19)

Fig. 19

First, scan the VIN through the windshield or the QR code on the door jamb using the VIN Scan button. Next, use the Traceability Number Scan button to scan the Barcode/QR code on the part. (Fig. 20)

Fig. 20

Once the information in the fields is populated, check and validate or select the proper VIN. (Fig. 21)

Fig. 21

Once the VIN and details are verified, select the Submit button. (Fig. 22)

Fig. 22

The email application will automatically open with the “To” and “Subject” fields automatically populated. Send the email to complete the RPT process. (Fig. 23) You will receive a submission confirmation once the email has been sent to GM.

Fig. 23

For more details about the RPT process, including several FAQs, refer to Bulletin #22-NA-070.

– Thanks to Ray Romeo and Peter Mraz