The new CX Connect platform (U.S. only), the dealer-facing case system that replaces Dealer Self-Service (DSS) and Advisor Workbench/Siebel, changes how technicians manage all case types to the Technical Assistance Center […]

As Over-the-Air (OTA) updates and Vehicle-Wide-Programming become more commonplace on GM vehicles, a new diagnostic strategy is being implemented to better address performance concerns related to control module updates and […]

The center console compartment release button on some 2023-2025 Corvette models (Fig. 3) may become stuck in the depressed position or may extend out of the console compartment. If these […]

While driving into direct sunlight or under street lights at night, some drivers of 2024-2025 Equinox EV models (Fig. 7) may notice glare from the dash reflected onto the windshield. […]

In an effort to get the most useful information to dealerships, the GM Technical Assistance Center (TAC) has released an updated list of organizational contacts for service departments. (Fig. 12) […]

The monthly GM Service Know-How Emerging Issues seminars provide service/technical information on current issues and GM-certified repairs. This month the seminar reviews how to diagnose HVAC leaks. (Fig. 13)   […]

The launch of CX Connect, GM’s new Dealer Case Management system (U.S. only), is just around the corner, going live on August 11, 2025. The new CX Connect platform (Fig. […]