GM Service Know-How Emerging Issues

GM Service Know-How Emerging Issues

The monthly GM Service Know-How Emerging Issues seminars provide service/technical information on current issues and GM certified repairs. The latest service topics from GM Brand Quality and Engineering covered in […]

December 21, 2020
All-New 2021 Escalade Showcases Innovative Technology

All-New 2021 Escalade Showcases Innovative Technology

Completely redesigned with advanced technology and iconic style, the all-new 2021 Escalade is now arriving at Cadillac dealerships. (Fig. 1) With innovative features like a curved Organic Light Emitting Diode […]

December 10, 2020
2021 Escalade Features First-Ever Curved OLED Display

2021 Escalade Features First-Ever Curved OLED Display

It’s been called a game changer in automotive interior design and technology. The industry’s first-ever curved Organic Light Emitting Diode (OLED) instrument display in the 2021 Escalade revolutionizes the way […]

December 10, 2020
Techline Connect Software Update

Techline Connect Software Update

The latest update to the Techline Connect software that was recently released includes changes designed to enhance the efficiency and productivity of the application. (Fig. 21)   Fig. 21   […]

December 10, 2020
Mark of Excellence Program Enrollment Open Now for 2021

Mark of Excellence Program Enrollment Open Now for 2021

The Mark of Excellence program (U.S.) (Fig. 23) recognizes the achievements, professionalism, and commitment of many members of the GM dealership community. For 2021, service technicians enrolled in the program […]

December 10, 2020
Radio Programming – Calibrations or Software?

Radio Programming – Calibrations or Software?

When 2018-2021 GM models equipped with an Infotainment 3 System (RPO IOR, IOS, IOT, IOU, IOV) (Fig. 26) come into the dealership with various system concerns – the radio display […]

December 10, 2020
Damaged Fuel Pressure Sensor Connector

Damaged Fuel Pressure Sensor Connector

A number of fuel-related DTCs may be set on some 2017-2018 Silverado, Sierra; 2019-2021 Silverado 2500HD/3500HD, Sierra 2500HD/3500HD, and Silverado 4500HD/5500HD/6500HD models equipped with the 6.6L Duramax diesel engine (RPO […]

December 10, 2020
Illuminated Accessory Power Outlet Ring

Illuminated Accessory Power Outlet Ring

Some 2021 Tahoe, Suburban, Yukon and Escalade models may have a Service Theft Deterrent message on the instrument cluster and several DTCs set, including: B113C (Security Indicator Control), B13AC (Lane […]

December 10, 2020
Identifying Stand-Alone Keys and Key Fobs with the EL-52545 TPMS and RF Tool

Identifying Stand-Alone Keys and Key Fobs with the EL-52545 TPMS and RF Tool

The EL-52545 TPMS and RF tool offers the ability to quickly identify a key fob (Fig. 1), making it easy to match the fob with a vehicle in the dealership’s […]

November 24, 2020
FSE Technician Recognition Awards – 4th Quarter 2020

FSE Technician Recognition Awards – 4th Quarter 2020

The Field Service Engineer (FSE) Technician Recognition Awards (U.S.), a new recognition program that celebrates the skill and dedication of dealership technicians who have recently worked with FSE’s on challenging […]

November 24, 2020
Coolant Flow Control Valve Actuator Harness Connector Corrosion

Coolant Flow Control Valve Actuator Harness Connector Corrosion

The 3.0L Duramax diesel engine (RPO LM2) on some 2020-2021 Silverado and Sierra models and 2021 Tahoe, Suburban, Yukon and Escalade models may have possible terminal corrosion in the coolant […]

November 24, 2020
Fuel Odor from Engine Compartment

Fuel Odor from Engine Compartment

A fuel odor from the engine compartment may be found on some 2020-2021 Encore GX and 2021 Trailblazer models equipped with the 1.3L engine (RPO L3T). Perform an inspection of […]

November 24, 2020
Hood Latch Replacement

Hood Latch Replacement

When replacing the hood latch (Fig. 16) on 2016-2018 Camaros, the service replacement hood latch will require the use of a new connector. The new service latch has a three-wire […]

November 24, 2020
Check the Sales Order Guide Before Changing Tire and Wheel Sizes

Check the Sales Order Guide Before Changing Tire and Wheel Sizes

When changing tire and wheel sizes on 2003-2021 GM models, a new tire calibration will be needed. GM offers tire calibrations for tires that have been sized, tested and designed […]

November 24, 2020
GM Service Know-How Emerging Issues

GM Service Know-How Emerging Issues

The monthly GM Service Know-How Emerging Issues seminars provide service/technical information on current issues and GM certified repairs. The latest service topics from GM Brand Quality and Engineering covered in […]

November 24, 2020
Battery Testing Guidelines Using the GR8 Battery Tester/Charger or Diagnostic Charge Battery Station

Battery Testing Guidelines Using the GR8 Battery Tester/Charger or Diagnostic Charge Battery Station

When testing or charging a 12V battery in a vehicle that is in for service or is part of the dealership’s inventory, the EL-50313 Midtronics GR8 Battery Tester/Charger or EL-52800 […]

November 13, 2020
New 2019-2021 OE Battery Ratings Chart

New 2019-2021 OE Battery Ratings Chart

A new Original Equipment (OE) Battery Ratings chart is now available for use when testing batteries using the EL-50313 GR8 Battery Tester/Charger and EL-52800 Diagnostic Charge Battery Station (DCBS). The […]

November 13, 2020
GDS2 Transitioning from TIS2Web to Techline Connect

GDS2 Transitioning from TIS2Web to Techline Connect

Techline Connect is quickly becoming the source for all diagnostic applications in the dealership service department. As part of the transition to Techline Connect, GDS2 is now being removed from […]

November 12, 2020
Techline Connect Updates and Local Admin Rights

Techline Connect Updates and Local Admin Rights

One of the most commonly asked questions regarding Techline Connect is why admin rights are required to install and run the application. The quick answer is simple: Microsoft Windows 10 […]

November 12, 2020
Diagnostic Charge Battery Station Software Update Now Available

Diagnostic Charge Battery Station Software Update Now Available

A new software update (DCAG1-30) is now available for the EL-52800 Diagnostic Charge Battery Station (DCBS) (Fig. 8). The DCBS replaces the EL-50313 Midtronics GR8 Battery Tester/Charger and is available […]

November 12, 2020