The GM Field Service Engineer (FSE) Technician Recognition Awards (U.S.) celebrate the skill and dedication of dealership technicians who have recently worked with FSEs on challenging repairs.
Technicians at GM dealerships are selected for recognition based on a variety of factors, including their focus on safety, customer satisfaction, personal accountability, training achievements, diagnostic abilities and the level of repair documentation.
Each recognized technician receives a Service Excellence magnetic plaque and an Excellence in Service Award certificate. (Fig. 10)
Fig. 10
2nd Quarter 2024 Technician Recognition Award Winners
Technician: David Sharp
Dealership: Rogers Dabbs Chevrolet, Brandon, Mississippi
FSE: Justin Russell
Service Excellence:
David’s desire to continue his learning and growth so that he can service our customers’ vehicles effectively is an extremely valuable attribute. Recently, David reached out to me about using the PicoScope, which he believed would be a valuable diagnostic tool on a vehicle. David had heard and seen a lot about this tool and had a strong desire to increase his skillset so that he could quickly and accurately diagnose vehicles in the dealership. In this case, David and I used Microsoft Teams to connect remotely to talk about using the PicoScope. David and I reviewed his setup of the hardware, and then reviewed the trace he had taken and compared it with a known good trace of a similar vehicle. In short order, David now has a new tool in his tool belt and new skills to help support his diagnostic skills to help repair customers’ vehicles! Thanks for being willing to learn new skills, David.
Technician: Micha Herring
Dealership: Gunn Chevrolet, Selma, Texas
FSE: Jorden Ellis
Service Excellence:
Micah and I were involved in two medium-duty two-piece driveshaft retrofits that had been ongoing for a few months. We were asked to try and modify the stock fuel cooler bracket and then continue the work on the vehicles to finish the retrofit. The modified bracket would not work for this vehicle as it needed to be raised above where it mounts. Micah performed this extra work and followed a service procedure that is not included in SI that he had never seen before that was tough and frustrating to understand.
Throughout the entire process, Micah never complained but instead worked side-by-side with me and another FSE to figure out how to make the entire retrofit work properly. Micah did not hesitate to jump right in and help with anything that was asked of him. In doing all of this, Micah really stood out as exhibiting one of GM’s core values – “It’s on me.” He took it upon himself to perform this difficult procedure not only for us, but for the customer. Great job, Micah. It’s always great working with you.
Technician: Andy Wilkerson
Dealership: Burien Chevrolet, Seattle, Washington
FSE: Corey Smith
Service Excellence:
I’ve worked with Andy on many cases during my tenure and he has always provided his undivided attention to help diagnose and resolve the issues at hand when I am at the dealership. Andy’s communication skills are clear, direct and, most importantly, timely. As a mentor and foreman, he exhibits leadership in the dealership with the younger, less experienced technicians and takes the time to guide them in a helpful manner, enabling them to learn and grow.
Recently, Andy worked with bold integrity in a situation where a customer had provided false information. Andy’s efforts helped prevent a vehicle repurchase and we cannot thank him enough for that.
Andy also didn’t hesitate to help with another case at a different dealership in which there was a discrepancy in fuse placement. When I called Andy to assist, he took immediate action to compare the problem vehicle with one that was at his dealership, and the fault was quickly identified. His willingness to help GM customers whether they are at his dealership or another dealer really demonstrates Andy’s “Think Customer” attitude. Andy has been professional and reliable throughout our interactions and he deserves much recognition and thanks.
Technician: Randy Engelbrecht
Dealership: Robideaux Motors, Coeur d’Alene, Idaho
FSE: Hank Poelman
Service Excellence:
I would like to recognize technician Randy Engelbrecht for always being willing to get involved with the tough-to-diagnose vehicles at his dealership. Because of his great attitude over the past 23 years, Randy and I have been able to work together on a countless number of cases. What I most appreciate about Randy is his commitment to honesty. I never have to wonder if I’m getting the straight story from Randy, and it makes all the difference in the world in helping both of us get to the root cause of vehicle problems.
One case I worked on with Randy that stands out was a repeat dead battery concern on a 2022 Yukon Denali. The BCM had a constant 250mA draw. We could see LIN bus activity at the BCM from the control modules in the rear of the vehicle, and I thought it had to be a faulty hands-free liftgate module or HVAC actuator. Because Randy kept an open mind about other potential causes, he noticed the 3rd-row folding seat switch had never been plugged in. We submitted a FPR and, shortly afterward, a PI was published to make others aware of this potential oversite at the assembly plant and very simple fix. Thanks, Randy, for all you do for GM and our mutual customers.
– Thanks to Hank Poelman
