Techline

Long TCSC Hold Times – Counterfeit MDI Devices

Recently, the Techline Connect Support Center (TCSC) has received a substantial increase in call volume. As the increase in calls drives up the wait time to talk to an agent, […]

October 10, 2024 —

Techline Customer Support Center Introduces Dealer Case Management Support

The Techline Customer Support Center (TCSC) has introduced Dealer Case Management (DCM) support for all inbound cases. The DCM system (U.S.) enables dealership technicians to create, view and update Techline […]

September 30, 2024 —

New Vehicle-Wide Programming for Software Updates

With its enhanced capacity and ability to manage technology complexity, the GM Vehicle Intelligence Platform (VIP) electrical architecture offers the capability of managing over 100 electronic control modules. When necessary, […]

August 23, 2024 —

Resolving Service Programming System Errors

There are several Service Programming System (SPS) errors that can be resolved by following some basic steps, and do not require replacing the control module, on 2000-2025 GM models. No […]

July 23, 2024 —

Signing In to Techline Connect

The Techline Connect (TLC) application does not support GlobalConnect user IDs or PC login IDs that include spaces or special symbols. Using IDs with these characters may lead to possible […]

June 14, 2024 —

Techline Update Manager

The Techline Update Manager application is currently part of a staggered update to Techline Connect, with additional dealerships receiving the update weekly. The new Techline Update Manager (TUM), which is […]

May 31, 2024 —

MDI 2 Advanced Setup Technical Tips Update

With the MDI Manager application software, the MDI 2 can be configured to communicate with a PC using several possible networks, such as a USB cable, ethernet cable, Wireless Local […]

February 20, 2024 —

Diagnose Non-GM Vehicles with the TechPRO Professional Aftermarket Diagnostic App

The MAHLE TechPRO Professional Aftermarket Diagnostics application (Fig. 9) was recently introduced by GM Customer Care and Aftersales to help U.S. dealerships with diagnosing non-GM vehicles. The diagnostic app provides […]

December 15, 2023 —

New Techline Connect Browser Launch Makes Signing In Easy

A new feature will make logging into Techline Connect easier and quicker for users. Previously, Techline Connect had its own unique login, using the Techline Connect desktop icon, and users […]

October 13, 2023 —

New Techline Connect Software Update Released

The September Techline Connect (TLC) software release includes several updates to enhance the performance of the application. The update should be downloaded automatically when logging in to Techline Connect. (Fig. […]

September 21, 2023 —

Diagnosing Over-the-Air Update Concerns

When an Over-the-Air (OTA) update has been downloaded to a 2021-2024 Chevrolet, Buick, GMC or Cadillac vehicle and is available to be installed, a message is displayed on the infotainment […]

July 31, 2023 —

Updated Techline Connect Tips

The Techline Customer Support Center (TCSC) has released their latest tips for Techline Connect and the Service Programming System. The tips — included in the easy-to-print PDF below — cover […]

April 21, 2023 —

Radio Remains On After OTA Update

After an Over-the-Air (OTA) software update on some 2021-2022 Corvette and 2022 Envision models, the radio may not turn off after the vehicle’s ignition has been turned off and the […]

March 14, 2023 —

New Models Using VIP Require the MDI 2

The Vehicle Intelligence Platform (VIP) electrical architecture continues to power a growing number of new GM vehicles for the 2023 model year. The VIP architecture offers enhanced capacity and the […]

January 18, 2023 —