TechLink – Page 15

Long TCSC Hold Times – Counterfeit MDI Devices

Recently, the Techline Connect Support Center (TCSC) has received a substantial increase in call volume. As the increase in calls drives up the wait time to talk to an agent, […]

October 10, 2024 —

Engine Coolant Leak from Water Pump

An engine coolant leak may be noticed on the ground or on the front of the engine after the vehicle has been parked for a while on some 2023-2024 Corvette […]

October 10, 2024 —

FSE Technician Recognition Awards – 3rd Quarter 2024

The GM Field Service Engineer (FSE) Technician Recognition Awards (U.S.) celebrate the skill and dedication of dealership technicians who have recently worked with FSEs on challenging repairs. Technicians at GM […]

October 10, 2024 —

GM Service Know-How Emerging Issues

The monthly GM Service Know-How Emerging Issues seminars provide service/technical information on current issues and GM-certified repairs. This month the seminar looks at sunroof sunshade repair. (Fig. 16) Fig. […]

October 10, 2024 —

Techline Customer Support Center Introduces Dealer Case Management Support

The Techline Customer Support Center (TCSC) has introduced Dealer Case Management (DCM) support for all inbound cases. The DCM system (U.S.) enables dealership technicians to create, view and update Techline […]

September 30, 2024 —

Beware of Counterfeit Diagnostic Tools

GM and Bosch Diagnostics continue to find counterfeit MDI and MDI 2 tools (Fig. 5) available to the aftermarket through several online websites. These tools appear very authentic from their […]

September 30, 2024 —

New High-Voltage Insulating Glove Subscription Service Available Through GM Global Tools Website

Certified Class “0” insulating gloves rated at 1000V with leather protectors (Fig. 6) provide an insulative barrier between an electrical point and the skin of an individual, and are required […]

September 30, 2024 —

2024 Model Year Engine Oil Capacities Chart

The updated TechLink Engine Oil Capacities chart for the 2024 model year is now available under the Reference Charts menu. The chart includes engine, RPO, specifications (liters and quarts), oil […]

September 30, 2024 —

September Service Newsletter from the Experts at GM TAC

The latest diagnostic assistance from the professionals at the GM Technical Assistance Center is now available in the September GM Technical Assistance Center (TAC) Newsletter. It covers a number of […]

September 30, 2024 —

New 2024 Equinox EV Touts Style and Performance

The all-new 2024 Equinox EV (Fig. 1) focuses on safety, space, performance and style — all while offering the value attributes that the Equinox nameplate is known for. Fig. […]

September 19, 2024 —

MDI 2 Manager Software Update

A new software update for the MDI 2 Manager is being rolled out to GM dealerships (U.S.) The staggered rollout of the new MDI 2 Manager software (version 9.1.2202.128) includes […]

September 19, 2024 —

Purging the Hybrid/Electric Battery Coolant Pump

The 2024-2025 Corvette E-Ray features an independent cooling system to cool the high-voltage battery. If air gathers and gets trapped in the hoses around the Hybrid/Electric Vehicle Battery Coolant Pump […]

September 19, 2024 —

Steering Bump Condition on Rough Roads

A slight knocking or thud sound may be heard coming from the steering column area when driving some 2014-2025 Silverado 2500HD/3500HD and Sierra 2500HD/3500HD trucks over rough roads or potholes. […]

September 19, 2024 —

Looking for More Information? Here’s Where to Find the Latest Technical Resources Available

Automotive technology changes quickly, which, for dealership technicians, requires dedication as well as training to stay up to date on the latest changes in today’s advanced vehicles. A key to […]

September 19, 2024 —