The latest CX Connect release includes a number of enhancements and updates that are designed to increase the functionality of the app and make it easier to use.
VIN Search
The last 8 digits of the VIN have been added to the beginning of the vehicle name to help more easily identify the correct VIN when a last 8 digits search is performed.
The best way to search for the correct vehicle is to copy and paste the last 8 digits of the VIN and validate the selection in the suggested results or copy and paste the Full VIN and select Show More Results. (Fig. 1)
Fig. 1
Do not search for a vehicle by Year/Make/Model. It will result in associating the incorrect VIN to the case.
Case Information
A new Case Information area that includes all required non-assessment fields is in the same area in the draft case to help improve technician case submission workflow. (Fig. 2)
Fig. 2
Contact Name Updates
Users can change the Contact Name on a case to other dealership personnel within their dealership. (Fig. 3)
Fig. 3
Enhanced Functionality
Increased size of Save and Cancel buttons to mitigate accidental click issues. (Fig. 4)
Fig. 4
Email Notification Information
Email notification information (Fig. 5) has been updated to add information to the subject and body for better case identification, including:
- BAC
- VIN
- Case Number
- Line of Business
- Case Type
Fig. 5
– Thanks to John Sauer
Updated November 20, 2025
