2024 Mark of Excellence Program Enrollment Extended

2024 Mark of Excellence Program Enrollment Extended

The Mark of Excellence program (U.S.) recognizes the achievements, professionalism, and commitment of GM dealership personnel, including those in the service department. Service technicians enrolled in the 2024 program who […]

November 20, 2023
12-Volt Battery Service in EVs

12-Volt Battery Service in EVs

GM Electric Vehicles (EV), such as the LYRIQ, Blazer EV and Silverado EV, are equipped with a high-voltage battery system for vehicle propulsion and a 12V battery system that is […]

November 20, 2023
Front Fascia and Headlamp Adjustment

Front Fascia and Headlamp Adjustment

The paint may have chipped or peeled on the front fascia or fender-to-fascia body seam on some 2020-2024 Corvettes. (Fig. 9) The paint chip may be due to the headlamp […]

November 20, 2023
October Service Newsletter from the Experts at GM TAC

October Service Newsletter from the Experts at GM TAC

The latest diagnostic assistance from the professionals at the GM Technical Assistance Center is now available in the October GM Technical Assistance Center (TAC) Newsletter. It covers a number of […]

October 30, 2023
Inoperative Front Heated Seat Switch Indicator Lights

Inoperative Front Heated Seat Switch Indicator Lights

It may appear that the front heated seats do not turn on in some 2023-2024 Silverado and Sierra trucks. When a front heated seat is turned on, any combination of […]

October 30, 2023
Unable to Complete System Calibration for Trailering Features

Unable to Complete System Calibration for Trailering Features

There may be some difficulty in setting up several trailering features on some 2024 Silverado 1500, Silverado 2500/3500, Sierra 1500 and Sierra 2500/3500 models equipped with the Surround Vision Cameras […]

October 30, 2023
FSE Technician Recognition Awards – 3rd Quarter 2023

FSE Technician Recognition Awards – 3rd Quarter 2023

The GM Field Service Engineer (FSE) Technician Recognition Awards (U.S.) celebrate the skill and dedication of dealership technicians who have recently worked with FSE’s on challenging repairs. Technicians at GM […]

October 20, 2023
3rd-Row Power Folding Seat Switch Connection

3rd-Row Power Folding Seat Switch Connection

Some 2021-2023 Tahoe, Suburban, Yukon and Escalade models may have a low battery or no engine crank condition after the vehicle sits for a day or more. Checking for a […]

October 20, 2023
Missing Tow Eye Access Cover

Missing Tow Eye Access Cover

During the Pre-Delivery Inspection (PDI) on some 2024 Encore GX, Envista, Trailblazer and Trax models, it may be noticed that the front or rear bumper tow eye access cover (Fig. […]

October 20, 2023
GM Service Know-How Emerging Issues

GM Service Know-How Emerging Issues

The monthly GM Service Know-How Emerging Issues seminars provide service/technical information on current issues and GM-certified repairs. This month the seminar reviews timing belt replacement on the 2.8L diesel engine. […]

October 20, 2023
New Techline Connect Browser Launch Makes Signing In Easy

New Techline Connect Browser Launch Makes Signing In Easy

A new feature will make logging into Techline Connect easier and quicker for users. Previously, Techline Connect had its own unique login, using the Techline Connect desktop icon, and users […]

October 13, 2023
Corvette Transmission Canister Filter and Maintenance Information

Corvette Transmission Canister Filter and Maintenance Information

The Tremec DCT TR9080 dual clutch transmission (RPO M1L, M1M) (Fig. 1) on 2020-2024 Corvettes features a transmission canister filter that should be replaced at the initial 7,500-mile (12,000-km) maintenance […]

October 4, 2023
M1L Dual Clutch Transmission Case Design Update

M1L Dual Clutch Transmission Case Design Update

The case design of the DCT 8-speed transmission (RPO M1L) (Fig. 7) in 2020-2023 Corvettes is being updated toward the end of the 2023 model year.   Fig. 7   […]

October 4, 2023
Starter or Flywheel Noise and Fuse Block Matching

Starter or Flywheel Noise and Fuse Block Matching

Some 2012-2014 Cruze models equipped with the 1.8L engine (RPO LUW, LWE) and a manual transmission may have a knock sound at the front of the vehicle when starting the […]

October 4, 2023
Trailer Brake Control Module Update

Trailer Brake Control Module Update

The trailer brakes may become disabled while pulling a trailer on some 2023 Colorado, Tahoe, Suburban, Silverado 4500/5500, Canyon, Yukon, Escalade; 2024 Silverado 2500HD/3500HD, Silverado EV, Sierra 2500HD/3500HD and HUMMER […]

October 4, 2023
Diagnosing Road Force

Diagnosing Road Force

The design of today’s modern vehicles — and the proper operation of many new components and systems — has led to the critical importance of properly balanced and low Road […]

October 4, 2023
2024 Battery Ratings Chart and Battery Maintenance Update

2024 Battery Ratings Chart and Battery Maintenance Update

The latest Original Equipment (OE) Battery Ratings chart for the 2024 model year is now available under the Reference Charts menu for use when testing OE batteries. (Fig. 1)   […]

September 27, 2023
Battery Testing in EVs

Battery Testing in EVs

Absorbent Glass Mat (AGM) 12V batteries are used in GM Electric Vehicles (EVs), including the 2017-2023 Bolt EV; 2022-2023 Bolt EUV; 2023-2024 LYRIQ (Fig. 4) and HUMMER EV, due to […]

September 27, 2023
Multifunction Inner Tailgate Disabling Procedure

Multifunction Inner Tailgate Disabling Procedure

The Chevrolet Multi-Flex Tailgate and GMC MultiPro Tailgate (RPO QK2) available on the 2022-2024 Silverado 1500, Silverado 2500/3500, Sierra 1500 and Sierra 2500/3500 offers enhanced access to the cargo box […]

September 27, 2023
Front-view Grille Camera Washer Nozzle

Front-view Grille Camera Washer Nozzle

The front-view camera washer nozzle may be leaking washer fluid on some 2022-2023 Silverado 1500 and Sierra 1500 models. (Fig. 7)   Fig. 7   Service Information or the Electronic […]

September 27, 2023